292 pages | 46 B/W Illus.
In order to maximize IT resources and justify IT expenditures, CIO’s and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to these questions:
Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their real-world experiences to explain how you can demonstrate IT’s value, and potentially find extra value you didn’t know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs. The text provides the understanding required to discover the processes necessary to: prioritize your organization’s IT activities. identify alternative measurement frameworks, and evaluate the best approaches to outsourcing.
Many IT organizations have successfully implemented the techniques described in this book to increase their business value. This work identifies the organizational and cultural obstacles you need to remove to get started along the same path.
An excellent reference for the CIO and for the line manager seeking to engage the business with the transparency into the investment and cost equation they demand to justify the cost of IT.
—Mike Antico, CTO, Wolters Kluwer, New York, USA
What Does IT Contribute to the Business?
What Should the Business Expect from IT?
How Do I Measure the Value of IT?
How Much IT Is Enough?
Am I Paying Too Much for IT?
Why Should We Care About IT Governance?
Who Governs IT?
What Models Should IT Use?
What Tools Should IT Use?
Are we Outsourcing Effectively?
Why Should We Measure IT Performance?
How Do I Measure IT Performance?
Is IT Operating Effectively?
Where Are We in Relation to Industry Peers?
How Can We Do IT Better?
How Should We Change?
How Can We Manage IT Changes?
How Should IT Manage Risk?
How Should IT Manage Its People?
What Should IT Expect From the Business?