The Call Center Handbook: 1st Edition (Paperback) book cover

The Call Center Handbook

1st Edition

By Keith Dawson

CRC Press

284 pages

Purchasing Options:$ = USD
Paperback: 9781578200191
pub: 2007-03-30

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About the Author

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

Subject Categories

BISAC Subject Codes/Headings:
TECHNOLOGY & ENGINEERING / Telecommunications