The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship, 1st Edition (Paperback) book cover

The Complete Guide to Customer Support

How to Turn Technical Assistance Into a Profitable Relationship, 1st Edition

By Joe Fleischer

CRC Press

272 pages

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Paperback: 9781578200979
pub: 2002-01-04
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Description

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

About the Author

Joe Fleischer, Call Center magazine's chief technical editor, regularly writes about how companies use technology to serve customers by phone and online. He's in frequent demand as a speaker at leading events, including Call Center Demo and Conference. Brendan Read, Call Center magazine's services editor and author of Designing the Best Call Center for Your Business, writes about site selection, design, staffing, training, certification, outsourcing, teleworking, and laws and regulations. An experienced reporter and business journalist, he writes and occasionally speaks at trade shows in a unique way that makes complex topics understandable and interesting.

Subject Categories

BISAC Subject Codes/Headings:
TEC041000
TECHNOLOGY & ENGINEERING / Telecommunications