2nd Edition
The Essentials of Managing Quality for Projects and Programmes
This indispensable handbook details the practical steps that can lead to success in programme management. Accelerating change has demanded that companies and organisations use programme management methods and techniques to effect it. John Bartlett provides the benefit of his deep involvement in managing large-scale change, where his advice and guidance have proved successful for both the private and public sectors of commerce and industry.
The book is compatible with several existing frameworks, not least the UK government’s Managing Successful Programmes approach. It is arranged without cumbersome theory but presents just the essentials needed for good practice. The Essentials of Managing Programmes is recommended reading in many universities and the Association for Project Management.
Pick up and use this concise, intensely practical guide to develop a shared understanding, shared language and shared purpose in all your programmes; across project managers, sponsors, programme board members and all those involved in or affected by organizational transformation.
Acknowledgements
Foreword
Preface
Navigation
1. Introduction
2. Quality definition
3.Setting expectations
4.Quality roles
5.Planning for quality
6.Controlling quality
7. Quality assurance
8. Testing for quality
9. Quality at implementation
10. Glossary
11. Bibliography
12. Appendix A - Construction of a paper cat
13. Appendix B - Completed Quality Plan Example
14. Appendix C - Sample documentation standard
15. Index
Biography
John Bartlett is an author with deep business experience of directing change through projects and programmes. He is a Fellow of the Association for Project Management and has written widely on the subject, including three books, on risk management, programme management and quality management.
