1st Edition

The Executive Medical Services Professional What It Takes to Get to the Top!

By Donna Goestenkors, Georgia Day Copyright 2020
    198 Pages 5 B/W Illustrations
    by Productivity Press

    198 Pages 5 B/W Illustrations
    by Productivity Press

    198 Pages 5 B/W Illustrations
    by Productivity Press

    Medical Services Professionals (MSPs) hold a unique place in the healthcare industry. Medical Staff leaders, practitioners and providers rely on MSPs to ensure qualitative regulatory compliance, performance improvement, accreditation, credentialing and governance for physicians, practitioners, and other healthcare providers. MSPs ensure the design, implementation, and maintenance of current industry practices to promote quality patient care. Their roles are rapidly changing due to competition, increased government influence, and vast changes in technology that demand for service delivery improvements worldwide.

    The successful MSP will require a formal professional development plan, comprised of skills and knowledge for both personal and career choices as the industry moves into the future. This book is presented in an easy to read format and contains a series of building blocks, "points" to navigate career progression logically. Each point highlights solutions for MSPs to test and apply with real-life stories interspersed to illustrate points. This book contains a helpful glossary, sample job descriptions, and terms specific to the MSP.

    1 What You Don’t Know Can Hurt You

    2 Becoming Your Best Self

    3 Getting to the Top – Stretch Yourself

    4 Getting to the Top – Adapt and Grow

    5 Getting to the Top – Embrace Your Strengths

    and Weaknesses

    6 Success as You See It

    7 Generational Shifts in the Workplace

    8 Converging Gender Roles

    9 Rethinking Leadership

    10 Emotional Intelligence

    11 Good Character – Key to Your Success

    12 Facts Versus Perceptions, aka Leadership


    13 How to Influence Leadership Changes from


    14 Coaching/Lessons in Leadership

    15 Servant Leader

    16 Invest in Your Future

    17 Things to Remember

    18 Next Steps

    Appendix A: EMSP Professional Development


    Appendix B: EMSP Code of Conduct

    Appendix C: EMSP Core Competency Formula

    Appendix D: EMSP Core Competency Model

    Appendix E: EMSP Value Assessment Tool

    Appendix F: EMSP Core Competency

    Model – Skills

    Appendix G: EMSP Core Competency

    Model – Personal

    Appendix H: EMSP Core Competency

    Model – Career

    Appendix I: EMSP Self-Assessment Competency


    Appendix J: EMSP Performance Profile

    Appendix K: EMSP Position Statement

    Appendix L: Reference Guides


    Donna Goestenkors, Georgia Day

    "Donna Goestenkors and Georgia Day succinctly capture the ever-changing and challenging role of today's MSP. Newcomers and veterans alike will see leadership through a new lens, while learning strategies to reach your full potential."

    Dr. Mary Baker, CPMSM, CPCS, FMSP, Sunbury, OH

    "Reading EMSP is like having both champion mentors, Donna and Georgia, on your shoulder. You'll want to keep this book nearby, refer to it often, and recommend it to your colleagues. It's a new resource for the industry."

    Larry DeHoyos, CPCS, PESC, Keller, TX

    "Reading EMSP is like having an expert whispering in your ear. You'll want to keep it nearby, refer to it often, and recommend it to your colleagues."

    Robert Gomes, FACHE, Phoenix, AZ

    "Join Georgia and Donna, experts in the industry in navigating the way to take the high road in professionalism and work ethic, but also for insight in the healthcare industry that is still unknown to the average person - Medical Staff Services."

    Stephanie Russell, BS, CPMSM, CPCS,

    Colorado Springs, CO

    "To truly excel, an MSP needs self-awareness, ambition, and tenacity. EMSP delivers the roadmap for the climb to the top.

    Yesenia Servin, CPMSM, Berwyn, IL

    "Donna and Georgia share their "insiders" perspective on how to succeed in the Medical Staff Services industry. You’ll understand how to avoid potential pitfalls, embrace leadership opportunities, take risks and reach your full potential." Don’t miss this opportunity to live your dream!"

    Nicole Keller, MSHM, CPHQ, CPHIT

    "In a world where ethics can seem antiquated, Goestenkors and Day stand out from the crowd, championing impeccable principles and standards for Medical Services Professionals. Brava!"

    Wendi Stivers, BS, Arroyo Grande, CA

    "In the ever changing and chaotic world of healthcare, Goestenkors and Day have hit the mark on the essential tips and tools necessary for career advancement for both the novice and seasoned MSP. A must read!"

    Mary Jo Sexton-Tosh, MSA, Swansea, IL