1st Edition

The Executive Medical Services Professional What It Takes to Get to the Top!

By Donna Goestenkors, Georgia Day Copyright 2020
    198 Pages 5 B/W Illustrations
    by Productivity Press

    198 Pages 5 B/W Illustrations
    by Productivity Press

    198 Pages 5 B/W Illustrations
    by Productivity Press

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    Medical Services Professionals (MSPs) hold a unique place in the healthcare industry. Medical Staff leaders, practitioners and providers rely on MSPs to ensure qualitative regulatory compliance, performance improvement, accreditation, credentialing and governance for physicians, practitioners, and other healthcare providers. MSPs ensure the design, implementation, and maintenance of current industry practices to promote quality patient care. Their roles are rapidly changing due to competition, increased government influence, and vast changes in technology that demand for service delivery improvements worldwide.

    The successful MSP will require a formal professional development plan, comprised of skills and knowledge for both personal and career choices as the industry moves into the future. This book is presented in an easy to read format and contains a series of building blocks, "points" to navigate career progression logically. Each point highlights solutions for MSPs to test and apply with real-life stories interspersed to illustrate points. This book contains a helpful glossary, sample job descriptions, and terms specific to the MSP.

    1 What You Don’t Know Can Hurt You

    2 Becoming Your Best Self

    3 Getting to the Top – Stretch Yourself

    4 Getting to the Top – Adapt and Grow

    5 Getting to the Top – Embrace Your Strengths

    and Weaknesses

    6 Success as You See It

    7 Generational Shifts in the Workplace

    8 Converging Gender Roles

    9 Rethinking Leadership

    10 Emotional Intelligence

    11 Good Character – Key to Your Success

    12 Facts Versus Perceptions, aka Leadership


    13 How to Influence Leadership Changes from


    14 Coaching/Lessons in Leadership

    15 Servant Leader

    16 Invest in Your Future

    17 Things to Remember

    18 Next Steps

    Appendix A: EMSP Professional Development


    Appendix B: EMSP Code of Conduct

    Appendix C: EMSP Core Competency Formula

    Appendix D: EMSP Core Competency Model

    Appendix E: EMSP Value Assessment Tool

    Appendix F: EMSP Core Competency

    Model – Skills

    Appendix G: EMSP Core Competency

    Model – Personal

    Appendix H: EMSP Core Competency

    Model – Career

    Appendix I: EMSP Self-Assessment Competency


    Appendix J: EMSP Performance Profile

    Appendix K: EMSP Position Statement

    Appendix L: Reference Guides


    Donna Goestenkors is a highly successful career veteran in Medical Staff Services, with over 40 years’ experience. As a full-time healthcare consultant, speaker, visionary, leader, author, she travels on tour making personal appearances and remotely sharing her expertise, industry knowledge and innovative ideas to solve department and organizational problems and offers solid career advice to master any career challenge.

    She is also the co-author of the industry’s first career development book, "The Medical Services Professional Career Guidebook – Charting a Development Plan for Success." It contains precedent-setting career-building information and career roadmap models, a competency formula to measure success, sample position descriptions and recommended resources that must be part of your career portfolio. In addition, Donna and her Credentialing Development Team published another industry-first credential verification compliance and practice guide, "Gold Standard Credentialing", as well as "Gold Standard Recredentialing". Donna is actively connected on professional social media platforms and writes a monthly newsletter, "The MSP Compass", and regularly posts in industry and career related blogs.

    Donna holds an Associate Degree in Medical Staff Science from Kansas City Business College, has achieved the highest industry certification from NAMSS as a Certified Professional in Medical Services Management (CPCSM) and recently completed her course work to achieve the Executive MSP (EMSP) designation. She also has been awarded completion certificates from various leadership and business programs throughout her rewarding career (Business Management, Coaching, Project Management, Career Development, through Stephen Covey/Nightingale-Conant and most recently in Executive Leadership Management through Dale Carnegie).

    Donna has served her industry well through volunteer leadership at the local, state and national levels and was elected by her peers in 2005 as the youngest NAMSS President ever to hold their national position. She currently serves as a NAMSS instructor and as Executive Faculty for the Executive MSP Training and Education Program.

    Donna is an ongoing learner, has a passion for helping others perform to their greatest potential as healthcare executives. She is an advocate for physician and advanced clinical professional leaders and colleagues from across the United States. She can be reached by visiting her website teammedglobal.com.



    Georgia Day, author, career success and fulfillment coach and speaker, helps professionals in the corporate area get to that next successful step in their careers and those who have forgotten or don’t even believe that they can have a life outside of business. She works with them to create practical, workable solutions in both areas of their lives.

    Georgia spent time in private industry before developing a career in the public sector. During this time, she served on numerous boards and commissions, both nationally and locally. She and her husband Michael then began their next life chapter, spending ten years working and traveling full-time across the country in an RV with their Irish Wolfhound, settling in Austin, TX. She has served as the President of Kamama LLC since the spring of 2000.

    Georgia is the co-author with Donna Goestenkors of The Medical Services Professional Career Guidebook, a ground-breaking educational platform for medical services professionals.

    Georgia’s latest book, Female & Fabulous at 40+ - Seven Keys to Your Incredible Future, designed to give women 40+ tools, guidance and support to learn ways to explore the secret to designing a life that touches their spirit and ignites the flames of hope is available on Amazon (http://kamama.net/40book). The accompanying 52-week journal is available on her website, www.kamama.net/resources.

    Georgia’s podcast Career Success Tips - Words Matter Series can be found on www.kamama.us.

    Her newest program, under development now, is designed to make your performance reviews truly show your value to your organization, but most importantly to you!

    Georgia is a Diamond-level contributor to Ezine Articles, an internet-based publishing platform for expert authors around the world. She is an advanced Toastmaster, with certifications in communications and leadership. She received her B.S. in Public Administration from the University of Texas at Dallas.

    Georgia has created a life pursuing her passion for helping people through coaching and still has fun traveling, exploring the world.

    "Donna Goestenkors and Georgia Day succinctly capture the ever-changing and challenging role of today's MSP. Newcomers and veterans alike will see leadership through a new lens, while learning strategies to reach your full potential."

    Dr. Mary Baker, CPMSM, CPCS, FMSP, Sunbury, OH

    "Reading EMSP is like having both champion mentors, Donna and Georgia, on your shoulder. You'll want to keep this book nearby, refer to it often, and recommend it to your colleagues. It's a new resource for the industry."

    Larry DeHoyos, CPCS, PESC, Keller, TX

    "Reading EMSP is like having an expert whispering in your ear. You'll want to keep it nearby, refer to it often, and recommend it to your colleagues."

    Robert Gomes, FACHE, Phoenix, AZ

    "Join Georgia and Donna, experts in the industry in navigating the way to take the high road in professionalism and work ethic, but also for insight in the healthcare industry that is still unknown to the average person - Medical Staff Services."

    Stephanie Russell, BS, CPMSM, CPCS,

    Colorado Springs, CO

    "To truly excel, an MSP needs self-awareness, ambition, and tenacity. EMSP delivers the roadmap for the climb to the top.

    Yesenia Servin, CPMSM, Berwyn, IL

    "Donna and Georgia share their "insiders" perspective on how to succeed in the Medical Staff Services industry. You’ll understand how to avoid potential pitfalls, embrace leadership opportunities, take risks and reach your full potential." Don’t miss this opportunity to live your dream!"

    Nicole Keller, MSHM, CPHQ, CPHIT

    "In a world where ethics can seem antiquated, Goestenkors and Day stand out from the crowd, championing impeccable principles and standards for Medical Services Professionals. Brava!"

    Wendi Stivers, BS, Arroyo Grande, CA

    "In the ever changing and chaotic world of healthcare, Goestenkors and Day have hit the mark on the essential tips and tools necessary for career advancement for both the novice and seasoned MSP. A must read!"

    Mary Jo Sexton-Tosh, MSA, Swansea, IL