The subjects of social skills and communication skills are ones that attract immense interest, both from academic researchers interested in them for their own sake, and from practitioners who either require such skills in their professional work or need to teach them to those with limited skills. This completely revised and updated second edition includes a new section on 'Interviewing Contexts', including chapters on selection, helping, appraisal and survey interviewing, and has new chapters on 'Influencing and Persuading' and 'Relational Communication'.
The Handbook of Communication Skills is intended as a comprehensive volume on the subject and has contributions from world leaders in their particular fields. It will be of interest to researchers and students in psychology, as well as the vast range of people in the 'interpersonal professions' (managers, psychiatrists, social workers, teachers, nurses, therapists, etc.), whose day-to-day work so depends on communication skills.
Part I. Background. Hargie, Communication as Skilled Performance. Hargie, Interpersonal Communication: A Theoretical Framework. Part II. Core Communication Skills. Rozelle, Druckman, Baxter, Non-verbal Behaviour as Communication. Dillon, Questioning. Cairns, Reinforcement. Dickson, Reflecting. Brown, Atkins, Explaining. Tardy, Dindia, Self-disclosure. Bostrom, The Process of Listening. Foot, Humour and Laughter. Part III. Specialised Contexts. Rakos, Asserting and Confronting. Wit, Wilke, Interacting in Task Groups. Morley, Negotiating and Bargaining. Hargie, Tourish, Relational Communication. Part IV. Interviewing Contexts. Millar, Gallagher, The Selection Interview. Rigazio-DiGilio, Ivey, The Helping Interview: A Cognitive-developmental Approach. Van der Molen, Kluytmans, The Appraisal Interview and the Performance Evaluation Interview. Memon, The Cognitive Interview. Part V. The Training Context. Hargie, Training Communication Skills: Research, Theory and Practice. Name Index. Subject Index.