The Insider's Guide to Outsourcing Risks and Rewards: 1st Edition (Hardback) book cover

The Insider's Guide to Outsourcing Risks and Rewards

1st Edition

By Johann Rost

Auerbach Publications

312 pages | 32 B/W Illus.

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Hardback: 9780849370175
pub: 2006-05-03
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Description

It is essential for a corporation to not only survive but thrive in today's global outsourcing environment. The Insider's Guide to Outsourcing Risks and Rewards is a comprehensive and accessible resource that assists an organization in deciding whether it will benefit from pursuing-or not pursuing-such an endeavor.

The author, an 18-year veteran of the IT industry, is an experienced consultant, software developer, manager, and entrepreneur. Providing an authoritative and unbiased view, he helps the reader navigate through a number of offshore outsourcing issues related to software management and international business. He examines the potential benefits derived from offshore outsourcing, as well as the possible pitfalls and how to avoid them as they apply to an organization's particular situation.

Offering a unique combination of technical and political insight, The Insider's Guide to Outsourcing Risks and Rewards is the one resource to have when trying to figure out your organization's next step.

Table of Contents

INTRODUCTION

Myths about offshore outsourcing

Best Practices

Risks and Hazards

Checklist for strategic successful offshore outsourcing

Opinions and Hard Numbers about Global Sourcing

Annotated Glossary and Synonyms

DRIVERS

Technological drivers

Commercial and Strategic Drivers

Allotting driver priority

COSTS

Realistic Estimation of Costs

Costs Dynamics

Communication Cost

Overall Business Subsistence in Case of War and Disasters

COUNTRIES

Importance of Background Information About the Contributing

Countries

Investment Climate

Economic Facts in the Offshore Country

Legal systems

PARTNERS

Vendor Selection and Contract Negotiation

Diligence Due - Eliciting Information About Vendors

Vendor's Need to Garner Information Regarding the Customer

Governance

Dispute Resolution

Benchmark Audits

STAKEHOLDERS

Conflicting Viewpoints: An Introductory Case Study

Customers and Vendors

Staff in Developing Countries

Management of Human Resources in Emerging Software Industries

The Customer's In-house Team

Offshore Manager

Envoys from Western Companies

Offshore Staff Working in Industrialized Countries

Offshore Advisors

Shady Business Agents

The Public Opinion in Industrialized Countries: Globalism

BUSINESS ARCHITECTURES

Options for Business Models

Constraints for Business Models

Communication and Cultural Distance

Multi-sourcing

SELECTING SUITABLE PROJECTS

Less Challenging Projects

Projects Requiring Very Specific Technological Know-how

Virtual Teams

Highly Iterative Development Processes

Unsuitable Projects

CONTRACTS

Requirements

Fixed Price Contracts

Unit-Price Contracts

Guarantee Period

Transferring Responsibility for Source Code

Service Agreements - Outsourcing the IT for a Certain Time

ESPIONAGE

Espionage: An Introductory Case Study

Targets of Espionage

Potential Security Vulnerabilities in Offshore Scenarios

Defense Against Espionage

Termination of the Outsourcing Relation

Contractual Stipulations

Vendors Forestall the Departure of a Customer

Issues of the Post-termination Transition

Hard Numbers

Subject Categories

BISAC Subject Codes/Headings:
BUS087000
BUSINESS & ECONOMICS / Production & Operations Management
BUS101000
BUSINESS & ECONOMICS / Project Management
COM032000
COMPUTERS / Information Technology