196 pages | 43 B/W Illus.
"Randy has crafted an invaluable book, no matter where you are in the journey of organizational change management. A must-have guide you will refer to again and again."
– Marshall Goldsmith, author of the #1 New York Times bestseller, Triggers.
"Randy Kesterson recognizes that much of the energy that organizations put into Lean and Six Sigma improvements is wasted when the results are not applied effectively due to the organization’s resistance to change."
– Ellen Domb, Ph.D. PQR, one of the world’s top 50 quality experts at QualityGurus.com
"Finally, a book that recognizes that most organizations are on the left side of the FAT–LEAN continuum. Far too many organizations think they are Lean/Six Sigma mature only to realize that they aren’t even close."
– Gerhard Plenert, Ph.D., serves as Director of Executive Education, Shingo Institute, Home of the Shingo Prize
The Intersection of Change Management and Lean Six Sigma: The Basics for Black Belts and Change Agents is for Lean and Six Sigma professionals working inside organizations with low Lean maturity and significant resistance to change. Written by a business executive and certified Lean Six Sigma black belt, this book:
This book pinpoints and examines the intersection of change management and Lean Six Sigma. It features interviews with change management practitioners (executives, project managers, and black belts) and provides pertinent case studies detailing successful and failed changes.
Introduction. Chapter 1: People are Different. Chapter 2: Resistance. Chapter 3: Acceptance. Chapter 4: Sustaining the Gains. Chapter 5: Lessons Learned. Appendix. Bibliography. Index. About the Author.