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The Lean Office: Collected Practices and Cases, 1st Edition (Paperback) book cover

The Lean Office

Collected Practices and Cases, 1st Edition

By Productivity Press Development Team

Productivity Press

128 pages

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Paperback: 9781563273162
pub: 2005-01-31
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Hardback: 9781138438620
pub: 2018-06-28
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Description

The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.

Highlights include—

  • Practical, in-depth description of lean implementation, written in a conversational, easy-to-read style
  • A large quantity of case studies unavailable from any other single source
  • Responds to your desire for real-world lean office information
  • Reviews

    "I recommend the book as a quick read for people who have some familiarity with lean manufacturing but are wondering how they can adapt some of those principles and methods in their non-manufacturing business".

    reader testimonial

    "The book is geared toward mid- and top-level executives, along with operations executives, quality professionals, trainers, and human resource personnel."

    reader testimonial

    Table of Contents

    Part I: Focusing on the Customer

    1. New Toyota Center Seeking To Make Sales & Marketing Lean

    2. Transforming a Service Firm

    3. Revamping Design Process Increases Speed and Quality

    4. Call Center's Transformation Produces Award for Service

    5. New Restaurant Owner Sees His Future in a Lean Lunch

    Part II: Improving Flow

    6. Ambulance Office Responds To Calls for Improvements

    7. Whether Office or Factory, The Same Principles Apply

    8. Neither Culture Nor Equipment Stops Postal Transformation

    9. Builders Seek to Demolish Inefficiency

    Part III: Taking the Right Steps

    10. First Steps to Making Your Office Lean

    11. 5S Techniques Can Clean Up The Hard Drive of a Computer

    12. Simple, Early Wins Help Build Support for Office Lean Efforts

    13. Tips for White Collar Kaizens

    14. Invoicing and Receiving Receive the Kaizen Treatment

    15. Delphi Lean Strategy Evolves To Go Beyond the Shop Floor

    16. Improving Flow in an Office Setting

    17. Spreadsheets & Data are Tools In Quest for the Lean Office

    18. Publisher Makes Key Concepts A Daily Part of Its Newspapers

    Citations

    Index

    Subject Categories

    BISAC Subject Codes/Headings:
    BUS053000
    BUSINESS & ECONOMICS / Quality Control