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1st Edition

The Lean Office Collected Practices and Cases

    ISBN 9781563273162
    128 Pages
    Published January 31, 2005 by Productivity Press

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    ISBN 9781138438620
    Published June 28, 2018 by Productivity Press

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    Original Price $220.00
    Sale Price USD $176.00
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    The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.

    Highlights include—

  • Practical, in-depth description of lean implementation, written in a conversational, easy-to-read style
  • A large quantity of case studies unavailable from any other single source
  • Responds to your desire for real-world lean office information
  • Part I: Focusing on the Customer
    1. New Toyota Center Seeking To Make Sales & Marketing Lean
    2. Transforming a Service Firm
    3. Revamping Design Process Increases Speed and Quality
    4. Call Center's Transformation Produces Award for Service
    5. New Restaurant Owner Sees His Future in a Lean Lunch
    Part II: Improving Flow
    6. Ambulance Office Responds To Calls for Improvements
    7. Whether Office or Factory, The Same Principles Apply
    8. Neither Culture Nor Equipment Stops Postal Transformation
    9. Builders Seek to Demolish Inefficiency
    Part III: Taking the Right Steps
    10. First Steps to Making Your Office Lean
    11. 5S Techniques Can Clean Up The Hard Drive of a Computer
    12. Simple, Early Wins Help Build Support for Office Lean Efforts
    13. Tips for White Collar Kaizens
    14. Invoicing and Receiving Receive the Kaizen Treatment
    15. Delphi Lean Strategy Evolves To Go Beyond the Shop Floor
    16. Improving Flow in an Office Setting
    17. Spreadsheets & Data are Tools In Quest for the Lean Office
    18. Publisher Makes Key Concepts A Daily Part of Its Newspapers
    "I recommend the book as a quick read for people who have some familiarity with lean manufacturing but are wondering how they can adapt some of those principles and methods in their non-manufacturing business".
    reader testimonial

    "The book is geared toward mid- and top-level executives, along with operations executives, quality professionals, trainers, and human resource personnel."
    reader testimonial

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