1st Edition

The Medical Phraseology Guide for Superior Patient Safety
How to Improve Communications Between Caregivers




  • Available for pre-order. Item will ship after December 14, 2020
ISBN 9780367652463
December 14, 2020 Forthcoming by Productivity Press
96 Pages

USD $29.95

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Book Description

In patient care, inaccuracy often leads to error: the patient does not receive the right medication, the nurse is mistaken about the patient, the doctor is mistaken about the condition. Human error in care is now a well-known phenomenon, and medicine has borrowed many tools from aviation to improve safety, such as: simulation training, limitation of working time, use of checklists, etc. All these tools contribute to improving human factors in healthcare. Avoidable health care accidents are often due to the lack of communication between professionals. The only solution is the standardization of communication through phraseology. But make no mistake, the subject of communication is vast and much more complex to teach than we imagine. For communication is not only an exchange of words, of meaning, of a sender-receiver scheme; it also carries the essence of all social and cooperative life by its tone, by its moment, by the listening and availability it demands from the other person, by the words chosen, by those who are not said voluntarily and those who refer to “tacit” (what we no longer need to say but the other guesses). This book, through concrete and proven examples, gives readers the keys to improve communication with their healthcare colleagues. The author proposes 26 rules which are detailed and easy to apply in everyday life. These rules are inspired by the tools and checklist developed and used by commercial airline pilots. Today, more than ever, caregivers face new situations and they have to adapt to caring for an unusual number of patients, sometimes in new environments. Given this new environment, it becomes clear that teamwork and communication are indispensable tools for improving efficiency and safety when caring for patients.

Table of Contents

Contents

Acknowledgments

Summary

Preface

Introduction

CHAPTER 1 / THE MESSAGE

  • Define a goal or set an objective
  • Be precise, concise & exhaustive
  • Avoid the metaphor
  • Use a specific verb
  • Customize the contact (triangle of the « who »)
  • Locate, temporize.
  • Accompany the figures of the appropriate unit
  • Limit the use of acronyms
  • Use structured methods
  • Avoid the implied
  • Write things down

CHAPTER 2 / THE ATTITUDE

  • Use the right tone of voice
  • Attract attention when it’s important
  • Observe and optimize body language
  • Limit the background noise

CHAPTER 3 / THE EXCHANGE

  • Close the communication loop
  • Climb the ladder of precision
  • Identify characteristics situations
  • Use structured exchange methods
  • Take the patient into account 66

CHAPTER 4 / PITFALL & TOUCHY SITUATIONS

  • Admit your ignorance
  • Express disagreement
  • Apply non-violent communication

CHAPTER 5 / THE IMPLEMENTATION

  • Don’t be firm nor excessive
  • Let’s change things together
  • Create your own rules

CONCLUSION

Afterword

References

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Author(s)

Biography

Jérôme Cros is an anaesthetist and intersivist at the Mother’s Hospital and the Child of the University Hospital of Limoges, France, where he devotes his clinical activity to neonatal, pediatric, gynaecological and obstetrical anaesthesia and resuscitation. He is the Director of the Health Simulation Centre in the Faculty of Medicine and pharmacy in Limoges and focuses its research on the impact of the human factor in healthcare.