1st Edition
The Objective is Quality An Introduction to Performance and Sustainability Management Systems
Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identify
Biography
Michel Jaccard is a physicist (Ph.D. in biophysics from the University of Lausanne) who has worked as R&D project leader at Nestle and as a member of the direction of a large food corporation before joining the direction of the Ecole polytechnique federale de Lausanne (EPFL) in 1995. In this role, he has been director of academic affairs of EPFL; head of communications for the Board of Polytechnic Institutes (Zurich); and head of quality at the EPFL. In 2009, he was named director of International Affairs and Accreditation of the EPFL, and he is also Senior lecturer at the EPFL College of Management.