Published in 2012: Written by recognized leaders in applying Performance Improvement methodologies to business processes and entire organizations, this book defines the composition of and highlights the differences in the operating plan, strategic business plan, strategic improvement plan, and the organization’s business plan.
Harrington and Voehl present the most comprehensive and effective approach to optimizing an organization’s performance developed to date. It is must reading for those organizations seeking to prove maximum value to all stakeholders.
—Tang Xiaofen, President of the Shanghai Association for Quality & President of the Shanghai Academy of Quality Management
Compulsory reading for all leaders looking to maximize efficiency and effectiveness while navigating business in this risky global economy.
—Acn. Shan Ruprai President APQO, National Chairman Australian Organisation for Quality, and Chairman AIBI Australia
1. Overview of the Problem. 2. What’s in an Effective Planning Process? 3. The Organizational Master Plan. 4. Change Management as Part of the Organizational Master Plan. 5. Trend Analysis. 6. The Business Planning Process. 7. The Strategic Business Planning Process. 8. Strategic Improvement Plan. 9. Developing the Strategic Plan. 10. The Operating Plan. 11. Organizational Master Plan Summary.
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