The Police Manager  book cover
8th Edition

The Police Manager

ISBN 9781138203129
Published October 9, 2017 by Routledge
402 Pages 40 B/W Illustrations

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Book Description

The Police Manager, 8th Edition, is a major update, with a completely fresh chapter on school resource officers, based on a new case study, and a new chapter on managing high-profile events. Every police agency today faces the possibility of controversy, and the need to train managers to deal appropriately with the media and the public continues to increase. Green, building on the foundation laid by Ronald Lynch in prior editions, gives practical, field-tested guidance to students and professionals who aspire to leadership roles in law enforcement, providing a comprehensive explanation of issues and challenges that they will face as police supervisors. The book is divided into four parts, covering historical and philosophical underpinnings, behavioral aspects of police management, functional aspects of police management, and major issues in modern police work.

This eighth edition is ideal for police management courses in U.S. undergraduate criminal justice programs, as well as for law enforcement practitioners preparing for promotional examinations. The text is also appropriate for broader criminal justice management courses.

Table of Contents


Online Instructor and Student Resources XXX

Preface XXX

Part 1 Introductory Concepts of Police Management

1. A History and Philosophy of Police Management XXX

The Police Manager’s Role XXX

The Management Process XXX

History of Management XXX

2. From Philosophy to Outcomes XXX

Introduction XXX

Motivation XXX

Philosophy XXX

Values XXX

Beliefs XXX

Principles XXX

Behavior XXX

Daily Decisions XXX

Routine Activities XXX

Standards XXX

Policies and Procedures XXX

Outcomes XXX

Conclusion XXX

3. Organizational Culture XXX

Introduction XXX

Why Culture Is Important XXX

How Culture Is Developed XXX

The Police Subculture XXX

Policing Styles XXX

Identifying Your Police Department’s Culture XXX

Changing the Culture XXX

Conclusion XXX


Part 2 Behavioral Aspects of Police Management

4. Leadership Behavior Styles XXX

Qualities of a Successful Police Manager XXX

Styles of Leadership XXX

The Learning Police Agency XXX

Systems Thinking XXX

Personal Mastery XXX

Mental Models XXX

Building a Shared Vision XXX

Team Learning XXX

Is There a Best Style? XXX

Adaptive Leadership XXX

Reality Leadership XXX

Deciding How to Lead XXX

Effective Leadership Practices XXX

Challenging the Process XXX

Inspiring a Shared Vision XXX

Enabling Others to Act XXX

Modeling the Way XXX

Encouraging the Heart XXX

Total Quality Management XXX

History XXX

Uses for Law Enforcement XXX

Orange County, Florida, Sheriff’s Office XXX

Summary of TQM XXX

Developing Organizational Teamwork XXX

Approaches to the Organizational Development Process XXX

5. Creating a Breed of Super-sergeants XXX

The Status Quo XXX

The Burden of Supervisory Liability XXX

A Statement of the Problem XXX

The Birth of a Process XXX

A Misbalanced Emphasis XXX

Performance Management XXX

The Correct Focus: Liability or Performance? XXX

Credible, Relevant, Contextual Supervisory Training XXX

Field Training Supervisor (FTS) Program XXX

Successful Performance XXX

The Raison d’Etre for Supervisors XXX

Values-oriented Supervision XXX

Conclusion XXX

6. Succession Planning XXX

Introduction XXX

Employee Separation XXX

Entry XXX

Recruitment XXX

Diversity XXX

Civilianization XXX

Workforce Development Planning XXX

Mentoring XXX

Promotions XXX

Diversity in Promotion XXX

Career Development and Cross-Training XXX

Specialized Assignments XXX

Use of Retired Employees XXX

Thoughts for the Future XXX

7. Organizational Environment XXX

Introduction XXX

Principles of Motivation XXX

Hierarchy of Effective Communication XXX

Basic Needs XXX

Safety Needs XXX

Belongingness Needs XXX

Ego Status Needs XXX

Self-Actualization Needs XXX

Motivation-Hygiene Theory XXX

Theory X and Theory Y XXX

Immaturity–Maturity Theory XXX

Management Systems XXX

System 1 XXX

System 2 XXX

System 3 XXX

System 4 XXX

Expectancy Theory XXX

Conclusion XXX

8. Transactional Analysis XXX

Behavioral Models and the Change Process XXX

Ego States XXX

Parent Ego State XXX

Adult Ego State XXX

Child Ego State XXX

Transactions and Communication XXX

Complementary Transactions XXX

Crossed Transactions XXX

Ulterior Transactions XXX

Basic Life Positions and Organizational Sanctions XXX

Time Structuring XXX

Organizational Games XXX

Conclusion XXX

9. Understanding Personnel Through MBTI® XXX

Overview XXX

Functional Behavior XXX

Data Experience XXX

Temperament XXX

Uses for the MBTI® XXX


Part 3 Functional Aspects of Police Management

10. Management Planning XXX

Effective Planning and Use of Data XXX

Concern for System XXX

Concern for Risk XXX

Management Planning Model XXX

Explanation XXX

Responses within Each Management Approach XXX

Purposeful Approach XXX

Traditional Approach XXX

Crisis Approach XXX

Entrepreneurial Approach XXX

Selecting a Management Planning Approach XXX

Conclusion XXX

11. Problem Identification and Decision Making XXX

Problem Analysis XXX

Recognizing Problems XXX

Separating and Setting Priorities XXX

Specifying the Priority Problem to Be Analyzed XXX

Testing for Cause XXX

Decision Making XXX

General Principles XXX

Types of Decisions XXX

Means-Ends Analysis XXX

The Decision-Making Process XXX

Pitfall of the Decision-Making Process XXX

Conclusion XXX

12. Management by Objectives XXX

Introduction XXX

The MBO System XXX

Values and Beliefs XXX

Mission XXX

Goals XXX

Objectives XXX

Projects XXX

Action Plans XXX

Evaluation XXX

Specify Measurable Objectives XXX

Formulate a Practical Evaluation Design XXX

Specify Data Collection Procedures XXX

Specify Data Reduction and Analysis Methods XXX

Implementation XXX

Establishment of Goals by Top Managers XXX

Establishment of Objectives for Each Goal by Middle Managers XXX

Selection of Objectives by Top Managers XXX

Objective Finalization by Middle Managers XXX

Overview of Projects for Each Objective Submitted by Middle Managers XXX

Development of Detailed Projects by Middle Managers XXX

Evaluation XXX

Additional Use of the MBO System XXX

Drawbacks of Management by Objectives XXX

13. Fiscal Management XXX

Budgeting XXX

Purposes of Budgeting XXX

Stages in the Budgeting Process XXX

Types of Budgets XXX

The Budgeting Process XXX

Unexpected Expenses XXX

Successful Budget Requests XXX

Conclusion XXX


Part 4 Modern Police Management: Major Issues

14. Use of Power XXX

Types of Power XXX

Formal Power XXX

Informal Power XXX

Approaches to the Use of Power XXX

Control XXX

Manipulation XXX

Threat XXX

Referent XXX

Needling XXX

Coordination XXX

Reasons for the Use of Power XXX

Personal XXX

Social XXX

Survival XXX

Conclusion XXX

15. The Use of Force XXX

Introduction XXX

Frequency of Use of Force Incidents XXX

Use-of-Force Law XXX

Deadly Force XXX

Non-deadly Force XXX

Force Continuum XXX

Canines XXX

Fourth Amendment XXX

Identifying Problem Officers XXX

Use-of-Force Policy XXX

Conclusion XXX

16. Communication During High Profile Crises

Introduction XXX

Advance Preparation XXX

Public Information Officers XXX

During the Crisis XXX

Releasing Information XXX

Conclusion XXX

17. Civil Liability and Accreditation XXX

Introduction XXX

Civil Rights Violations XXX

Negligence XXX

Avoiding Liability through Selection and Training XXX

The Protection Circle XXX

Training in the Future XXX

Accreditation XXX

Origins of the National Accreditation Process XXX

Benefits of Accreditation XXX

Relationship to Liability XXX

Agency Participation XXX

The Accreditation Process XXX

Conclusion XXX

18. Ethics for the XXXst Century XXX

Introduction XXX

Ethical Systems XXX

Utilitarian Ethics XXX

Rule Ethics XXX

Social Contract Ethics XXX

Justice Ethics XXX

Personalistic Ethics XXX

Leadership and Ethics XXX

Utilitarian Ethics XXX

Rule Ethics XXX

Social Contract Ethics XXX

Justice Ethics XXX

Personalistic Ethics XXX

Managing Subordinates: Ethical Concerns XXX

Gratuities and Graft XXX

Gratuities XXX

Graft XXX

Duty Neglect XXX

Policy versus Example XXX

Conclusion XXX

Learning Exercise XXX

19. The School Resource Officer Program: Establishing a Police Presence in Schools XXX

Introduction XXX

Providing a Safe Learning Environment XXX

Building a Positive Relationship with Youths XXX

Community Relations Tool for the Agency XXX

Provide Crime Reduction through Deterrence XXX

Protection from Civil Liability XXX

The Implementation of the School Resource Officer Program XXX

Selling the Concept XXX

Funding XXX

Implementing the School Resource Officer Unit within the Agency XXX

Training the School Resource Officer XXX

The Investigation of and Preparation for Critical Incidents XXX

Prevention XXX

Intervention XXX

Response Plan— "Move to Contact" XXX

Training School Resource Officers in "Move to Contact" XXX

Conclusion XXX

Discussion Questions XXX

20. Assessment Center Process XXX

Overview XXX

Advantages of the Assessment Center XXX

Disadvantages of the Assessment Center XXX

Developing the Assessment Center XXX

Performing a Job Analysis XXX

Developing Dimensions XXX

Developing a Matrix and Exercises XXX

Developing Guidelines XXX

Developing Exercises XXX

Training XXX

Conducting the Center XXX

Ensuring Feedback XXX

Components of the Assessment Center XXX

Oral Interviews XXX

Leaderless Groups XXX

In-basket Problems XXX

Role-play Situations XXX

Oral Presentations XXX

Written Plan XXX

Scheduling XXX

Rating Scales XXX

Numerical Scales XXX

Strengths and Weaknesses XXX

Composite Graphs XXX

Forced Choice XXX

Consensus XXX

Conclusion XXX

Discussion Questions XXX

21. Leading Small and Medium-Sized Law Enforcement Agencies XXX

Introduction XXX

Organizational Modification XXX

The Need for Change XXX

Interpersonal Communication XXX

The Leader XXX

Tasks of Leading XXX

Learning Exercise XXX

Discussion Questions XXX

Afterword XXX

Appendix A: Orange County Sheriff’s Office General Order XXX

Appendix B: Orange County Sheriff’s Office General Order XXX

Appendix C: Status Report Required Documents XXX

Appendix D: Agreement between the School Board of Orange County, Florida and the Orange County, Florida, Sheriffs Office for the School Resource Officer Program XXX

Appendix E: Orange County Sheriff’s Office Special Order XXX

Appendix F: Orange County Sheriff’s Office D.A.R.E./S.R.O./Orientation Week XXX

Index XXX


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Egan K. Green is a professor of criminal justice at Radford University in Virginia. He took over revision of The Police Manager in the seventh edition. His other research interests include rural crime, with a focus on wildlife crime and wildlife law enforcement; he also conducts research on illicit liquor manufacturing and distribution.

Ronald G. Lynch, who died in 2013, was one of the pioneers in encouraging the modern breed of educated, self-directed police officers. His book has been a staple of classrooms and exam preparation materials for decades.

Scott R. Lynch began his career in law enforcement in 1988 as a patrol deputy in the Orange County Sheriff’s office. He rose steadily through the ranks and retired as their staff director. Currently he serves as director of security at Full Sail University in Orlando. He earned an M.S. in criminal justice from the University of Central Florida in 1991. His specializations include event security, private-sector liaison work, school safety, and critical incident management.