The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government: 1st Edition (Hardback) book cover

The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government

1st Edition

By Jerry Arcaro

Routledge

288 pages

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Hardback: 9781574441673
pub: 1997-08-29
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Description

Why should government agencies conduct quality assessments? The answer is simple: in this era of budget constraints, taxpayer dissatisfaction and "smaller government," today's government agencies must do more with less. The public is demanding it.

The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can help you identify areas of waste, cut costs dramatically, and increase efficiency and productivity. Not convinced? Recently, the City of Union, Georgia, used the methodology contained in this workbook to cut costs 15 percent and speed up the budget process from 6 months to 30 days.

The methods outlined in The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can also increase your organization's competitiveness, increase your service quality, and most importantly, change people's attitudes about working with government agencies. It's no secret that the vast majority of Americans are currently dissatisfied with the way the government does business. Isn't it time you changed their minds?

Table of Contents

Chapter 1: Why Government Agencies Should Conduct Quality Assessments

Chapter 2: QAA for Government

Chapter 3: Assessment Process

Chapter 4: Implementing the Assessment

Chapter 5: Detailed Assessment

Chapter 6: Relationship Between the Detailed Questions and the PQAP Elements

Chapter 7: Analyzing the Results of the Detailed Surveys

Chapter 8: Building Organizational Models

Chapter 9: President's Quality Award Program Summary Assessment

Chapter 10: Analyzing the Summary Assessment Surveys

Chapter 11: Optional Interview Process

Chapter 12: Planning Your Action Steps

Chapter 13: Conclusion

Appendix

Survey Forms and Worksheets

Index

Subject Categories

BISAC Subject Codes/Headings:
BUS053000
BUSINESS & ECONOMICS / Quality Control
BUS079000
BUSINESS & ECONOMICS / Government & Business
POL000000
POLITICAL SCIENCE / General