Why should government agencies conduct quality assessments? The answer is simple: in this era of budget constraints, taxpayer dissatisfaction and "smaller government," today's government agencies must do more with less. The public is demanding it.
The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can help you identify areas of waste, cut costs dramatically, and increase efficiency and productivity. Not convinced? Recently, the City of Union, Georgia, used the methodology contained in this workbook to cut costs 15 percent and speed up the budget process from 6 months to 30 days.
The methods outlined in The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can also increase your organization's competitiveness, increase your service quality, and most importantly, change people's attitudes about working with government agencies. It's no secret that the vast majority of Americans are currently dissatisfied with the way the government does business. Isn't it time you changed their minds?
Table of Contents
Chapter 1: Why Government Agencies Should Conduct Quality Assessments
Chapter 2: QAA for Government
Chapter 3: Assessment Process
Chapter 4: Implementing the Assessment
Chapter 5: Detailed Assessment
Chapter 6: Relationship Between the Detailed Questions and the PQAP Elements
Chapter 7: Analyzing the Results of the Detailed Surveys
Chapter 8: Building Organizational Models
Chapter 9: President's Quality Award Program Summary Assessment
Chapter 10: Analyzing the Summary Assessment Surveys
Chapter 11: Optional Interview Process
Chapter 12: Planning Your Action Steps
Chapter 13: Conclusion
Survey Forms and Worksheets