The Project Manager's Communication Toolkit: 1st Edition (Hardback) book cover

The Project Manager's Communication Toolkit

1st Edition

By Shankar Jha

CRC Press

200 pages | 59 B/W Illus.

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Hardback: 9781439809952
pub: 2010-03-26
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pub: 2010-03-26
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Description

Addressing the unique difficulties involved in day-to-day project management communication, The Project Manager’s Communication Toolkit provides proven methods for creating clear and effective communications—including text-based plans, reports, messages, and presentations. It examines the many tools available and goes beyond traditional coverage to define their proper use and application.

Using language that’s easy to understand, the author explains how to determine the appropriate tools for specific communication needs. This time-saving resource provides the understanding to harness the power of everyday communication, such as email and PowerPoint® to:

  • Gain control over project parameters
  • Overcome conflict
  • Create effective project plans, charters, and statements of work

Considering that most projects fail due to lapses in communication, it is essential for project managers to understand how to communicate their plans and ideas clearly and effectively. Complete with numerous examples and case studies, this book provides the understanding required to select the right tools, as well as the insight to use those tools effectively in a wide range of real-world situations.

Praise for:

… a ‘slam dunk’ in providing the reader a foundation, emphasizing various tools, techniques; and in which situations they should be applied. The case studies further challenge the day-to-day situations one may face; providing techniques that work! Anyone that has been part of a project team will benefit from this book.

—Lisa Holowiak, Quality Assurance Specialist, Pfizer, in PM World Today, Vol. XII, Issue X

… a valuable resource for program and project managers at all levels and all industries. Shankar very successfully managed very large and complex projects for my organization utilizing many of these tools and techniques.

—Nancy Couture, V. P. Enterprise Intelligence, Ingenix

Reviews

This book covers all elements of project communication; right down to e-mail etiquette and strategies for powerful presentations. No stone is left unturned! Project communication tools are simplified, with a focus on utilizing the correct tool in one’s daily operation. This book compliments the Project Management Institute (PMI) teachings, and will provide many ‘aha ha’ moments for both beginner and experienced project management professionals. … This book is a ‘slam dunk’ in providing the reader a foundation, emphasizing various tools, techniques; and in which situations they should be applied. The case studies further challenge the day-to-day situations one may face; providing techniques that work! Anyone that has been part of a project team will benefit from this book.

—Lisa Holowiak, Quality Assurance Specialist, Pfizer, in PM World Today, Vol. XII, Issue X

Read the full review at: http://www.pmforum.org/library/books/reviews/2010/PDFs/oct/BR-HOLOWIAK.pdf

… a valuable resource for program and project managers at all levels and all industries. Shankar very successfully managed very large and complex projects for my organization utilizing many of these tools and techniques.

—Nancy Couture, V. P. Enterprise Intelligence, Ingenix

Table of Contents

Communication: Challenges and Opportunities for Project Managers

Communication Concepts

Text Based Plans, Reports, Messages and Presentations

Project Charter

Statement of Work

Project Initiation Document

Project Kickoff Meeting Agenda

Project Management Plan

Scope Management Plan

Schedule Management Plan

Cost Management Plan

Human Resource Management Plan

Communication Management Plan

Change Management Plan

Defect Management Plan

Quality Management Plan

Risk Management Plan

Other Supporting Plans

Change Request Document

Status Report

Meeting Agenda and Meeting Minutes document

Project Closure Report

Lessons Learnt Document

Email Etiquette

MS PowerPoint

Charts, Graphs and Diagrams

Gantt chart

Flowchart

S Curve

Column Chart

Resource Histogram

Run Chart

Pareto Chart

Cause and Effect Diagram

Pie Chart

Control Chart

Organization Chart

Work Breakdown Structure (WBS)

Decision Tree Diagram

Additional Project Schedule Reporting Tools

Tables and Matrices

Responsibility Assignment Matrix (RAM)

Role and Responsibility Matrix

Communication Matrix

Project Team Roster

Risk Probability Impact Matrix

Risk Register

Requirement Traceability Matrix (RTM)

Quality Matrix

Issue Log

Project Dashboard

Pivot Table

Conclusion and Case Studies

About the Author

Author

Shankar K. Jha, PMP, has more than 12 years of managerial experience at various levels and more than 7 years experience as a project and program manager working with some big multinational and Fortune 100 companies. Over the last 6 years, Shankar has anchored and imparted trainings on project management topics to a large number of project managers, team leads, resource managers and other employees of his company and those of the clients.

Shankar began his career in project management with one of the most respected Indian multinational companies where he successfully managed process improvements, value addition initiatives, knowledge management and quality improvement initiatives apart from managing the client projects. Later on he moved on to work with an American multinational where he managed projects, programs and engagements for a Fortune 100 client. His process improvement initiatives in the PMO of Galaxy, Ingenix (a UHG company) were highly appreciated.

Shankar holds an undergraduate degree (Bachelor of Technology in Mining Engineering) from a premier and nationally renowned institute (ISM, Dhanbad) in India. He kept on updating his knowledge by acquiring various relevant certifications and by attending training programs in-house as well as from outside. He is a member of American Management Association and he has been member of Project Management Institute and Institute of Engineers (India) in the past. Currently Shankar is working for Cognizant Technology Solutions (a Fortune 1000 company), before this, he has worked for Tata Steel (world's second most geographically diversified steel producer and world's top 5 steel producer) and Infosys Technology Ltd (India's most respected and valuable company for many years and # 2 Software Services company in India).

Subject Categories

BISAC Subject Codes/Headings:
BUS042000
BUSINESS & ECONOMICS / Management Science
BUS101000
BUSINESS & ECONOMICS / Project Management
COM032000
COMPUTERS / Information Technology