The Psychology of Conflict and Conflict Management in Organizations: 1st Edition (Paperback) book cover

The Psychology of Conflict and Conflict Management in Organizations

1st Edition

Edited by Carsten K.W. De Dreu, Michele J. Gelfand

Psychology Press

506 pages

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This volume in SIOP's Organizational Frontiers Series is a state-of-the-art overview of contemporary conflict research which aims to place conflict research and theory squarely within the realm of industrial and organizational psychology. This volume brings together and integrates classic and contemporary insight in conflict origins, conflict processes, and conflict consequences. In addition, it stimulates modeling conflict at work at relevant levels of analyses: the interpersonal and group, and the organizational. It is appropriate for scholars and practitioners in the areas of industrial-organizational psychology, human resource management, organizational behavior, applied psychology, and social psychology.


"This is the definitive source of the state of the research on conflict in organizations. The editors, who are leading experts themselves, chose authors with deep personal insight into their respective areas. The result is an integrative treatment of the antecedents, processes, and outcomes of conflict at multiple levels within organizations. The book is timely, comprehensive, provocative, and will be a great use to scholars and practitioners alike." - Jeanne M. Brett, Northwestern University

Table of Contents

R. Pritchard, Foreword. Part 1. Introduction: Setting the Stage. C.K.W. De Dreu, M.J. Gelfand, Conflict in the Workplace: Sources, Functions, and Dynamics Across Multiple Levels of Analysis. D. Jaffee, Conflict at Work Throughout the History of Organizations. Part 2. Interpersonal and Group Levels of Analysis. M. Olekalns, L.L. Putnam, L.R. Weingart, L. Metcalf, Communication Processes and Conflict Management. B. Beersma, D.E. Conlon, J.R. Hollenbeck, Conflict and Group Decision Making: The Role of Social Motivation. S. Schulz-Hardt, A. Mojzisch, F. Vogelgesang, Dissent as a Facilitator: Individual and Group-Level Effects on Creativity and Performance. K.A. Jehn, K. Bezrukova, S. Thatcher, Conflict, Diversity, and Faultlines in Workgroups. J.L. Raver, J. Barling, Workplace Aggression and Conflict: Constructs, Commonalities, and Challenges for Future Inquiry. D.G. Pruitt, Conflict Escalation in Organizations. P.E. Spector, V. Bruk-Lee, Conflict, Health, and Well-Being. Part 3. Organizational Levels of Analysis. B.M. Goldman, R. Cropanzano, J. Stein, L. Benson, The Role of Third Parties/Mediation in Managing Conflict in Organizations. J. Olson-Buchanan, W.R. Boswell, Organizational Dispute Resolution Systems. R. Friedman, L. Hunter, Y. Chen, Union-Management Conflict: Historical Trends and New Directions. D.J. Terry, C.E. Amiot, Social Identification Processes, Conflict, and Fairness Concerns in Intergroup Mergers. Part 4. Commentaries. K. Smith-Crowe, A.P. Brief, E.E. Umpress, On the Outside Looking in: Window Shopping for Insights into Diversity-driven Conflict. D.M. Kolb, Making Sense of an Elusive Phenomenon. P.J. Carnevale, Theory of Conflict in the Workplace: Whence and Whither. D. Tjosvold, Conflicts in the Study of Conflict in Organizations.

About the Series

SIOP Organizational Frontiers Series

The Series of the Society for Industrial and Organizational Psychology (SIOP)

Visit the new SIOP Organizational Frontiers Series landing page!

Launched in 1983 to make scientific contributions to the field, this series has attempted to publish books on cutting edge theory and research derived from practice in industrial and organizational psychology and related organizational science disciplines.

The goal of the series is to inform and stimulate research for SIOP members (students, practitioners and researchers) and people in related disciplines, including other subdisciplines of psychology, organizational behavior, human resource management, and labor and industrial relations.

To propose a title, please contact Christina Chronister ([email protected]).

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Subject Categories

BISAC Subject Codes/Headings:
PSYCHOLOGY / Industrial & Organizational Psychology