The Psychology of Lean Improvements: Why Organizations Must Overcome Resistance and Change the Culture, 1st Edition (e-Book) book cover

The Psychology of Lean Improvements

Why Organizations Must Overcome Resistance and Change the Culture, 1st Edition

By Chris A. Ortiz

Productivity Press

182 pages

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Hardback: 9781439878798
pub: 2012-04-09
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Fear of change�we all experience it. Some accept change immediately, some gradually adapt, while others may never get there. Whether it�s poor leadership, the inability to change, or pure ego, this Shingo Prize-winning book explores this perplexing commitment to inefficiency.Winner of a 2013 Shingo Prize!The Psychology of Lean Improvements: Why Org

Table of Contents

Introduction. The Psychology of Change. Leading the Lean Journey. Psychology of Waste. Psychology of Dysfunction. Making Change Happen. Keeping the Lean Fire Going. Case Study. Case Study. Conclusion.

About the Author

Chris A. Ortiz is the founder and president of Kaizen Assembly, a Lean manufacturing training and implementation firm in Bellingham, Washington. Chris has been featured on Inside Business ( with Fred Thompson on CNN Headline News. He is the author of five books on Lean manufacturing, (see list below). Chris has been featured in dozens of publications including Assembly Magazine, Industrial Engineer, Industrial Management, Metal Finishes, Plant Engineer, Auto Body News, and Collision Repair Magazine to name a few.

Chris Ortiz is a frequent presenter and keynote speaker at conferences such as the IIE Annual Conference and the NACE Automotive Exposition. He has also been interviewed on KGMI radio, and has written numerous articles on Lean manufacturing and business improvement for various regional and national publications. Chris also was recently on the national radio show the American Innovator. He is invited to speak at a few international business and manufacturing conference in Europe every year.

Kaizen Assembly?s clients include industry leaders in aerospace, composites, processing industries, automotive, rope manufacturing, restoration equipment, food processing, and fish processing.

Mr. Ortiz has been trained by the John Costanza Institute of Technology in "Demand Flow Technology" and by the Georgia Institute of Technology for ISO 9001: 2000 Internal Quality Auditing. He is also a member of the Institute of Industrial Engineers and the Society of Manufacturing Engineers. He is the creator of the LEAN Marketplace ( Chris Ortiz is considered to be an expert in the field in lean manufacturing implementation.

He is the author of:

  • Kaizen Assembly: Designing, Constructing, and Managing a Lean Assembly Line (Taylor

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Workplace Culture