The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization, 1st Edition (Paperback) book cover

The Quality Improvement Field Guide

Achieving and Maintaining Value in Your Organization, 1st Edition

By Matthew A. Barsalou

Productivity Press

190 pages | 88 B/W Illus.

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Description

The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization covers the key aspects that quality professionals must know to attain mastery in their field. After reading this book, readers will not only gain an understanding of the key quality improvement concepts, but will gain the practical insight required to implement them correctly.

The book starts with a brief history of quality and quality management, including the necessary quality documents. It describes key quality standards, including ISO 9001:2008, the upcoming ISO 9001:2015, and ISO 9004:2008. Next, it explores quality deployment concepts such as capturing the voice of the customer, the Kano model, quality function deployment, and quality policy deployment. SMART goals, SWOT analysis, and key process indicators are also addressed.

The book covers the seven classic quality tools: flowchart, Ishikawa diagram, Pareto diagram, scatter diagram, histogram, check sheet, and run chart. It also identifies the seven new management and planning tools: affinity diagram, tree diagram, process decision program chart, matrix diagram, prioritization matrix, interrelationship digraph, and activity network diagram.

Presenting methods for failure prevention and detection, the text explores measurement system analysis, gage repeatability and reproducibility studies, and the basics of maintaining a calibration system. It examines the various aspects of continuous quality improvement, complaints management, and the use of 8D reports for reporting on failures.

The book describes the four types of measurement scales and various measuring devices a quality professional may encounter and also contains a glossary that explains the basic quality-related terminology. Describing each quality method with sufficient detail so that readers can immediately apply them, this book is an ideal guide for anyone new to the field of quality as well as experienced quality professionals who need a quick overview.

Reviews

"New to quality? Read this."

—Forrest Breyfogle III, Smatter Solutions, Inc.

"Matt Barsalou has added another ‘must-have’ text to the list of a quality professional’s library of holdings. He has provided some highly-relevant topics not found in other quality texts and his inclusion of a 28-page ASQ glossary and six pages of references substantially add to the value of the book."

—Jack B. ReVelle, Ph.D., ReVelle Solutions, LLC

Table of Contents

An Introduction to Quality

History of Quality

Positions within Quality

Quality Management

Quality Management Documents

Audits

Training

Quality Standards

Quality Deployment

Voice of the Customer

Kano Model

Quality Function Deployment

Quality Policy Deployment

Key Process Indicators

Quality Tools

Classic Seven Quality Tools

Seven New Management and Planning Tools

Failure Prevention and Detection

Failure Mode and Effects Analysis

Control Plan

Production Part Approval Process

Advanced Product Quality Planning

Measurement System Analysis

Gage Repeatability and Reproducibility

Calibration

Statistics for Quality Control

Statistical Process Control

Process Capability and Process Performance

Continuous Quality Improvement

Kaizen

Plan-Do-Check-Act

Root Cause Analysis

Employee Suggestion Program

Poka-Yoke

Lean

Seven Types of Waste

Five-S

Six Sigma

Belts and Positions in Six Sigma

Complaints Management

8D Report

Customer Complaints

Supplier Complaints

Measuring Devices

References

Glossary

Index

About the Author

Matthew Barsalou is a statistical problem resolution master Black Belt at BorgWarner Turbo Systems Engineering GmbH in Kirchheimbolanden, Germany. He holds a master of liberal studies from Fort Hays State University, Kansas, and a master of science in business administration and engineering from Wilhelm Büchner Hochschule Pfungstadt, Germany.

His past positions include quality/laboratory technician, quality engineer, and quality manager. Barsalou’s certifications include TÜV quality management representative, quality manager, quality auditor, and ISO/TS 16949 quality auditor, as well as American Society for Quality (ASQ) certifications as quality technician, quality engineer, and Six Sigma Black Belt. Barsalou is certified as a Lean Six Sigma Master Black Belt by Smarter Solutions, Inc.

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS042000
BUSINESS & ECONOMICS / Management Science
BUS070050
BUSINESS & ECONOMICS / Industries / Manufacturing Industries