The Resilient Healthcare Organization: How to Reduce Physician and Healthcare worker Burnout, 1st Edition (Hardback) book cover

The Resilient Healthcare Organization

How to Reduce Physician and Healthcare worker Burnout, 1st Edition

By George Mayzell, MD, MBA

Productivity Press

176 pages | 10 B/W Illus.

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Hardback: 9780367249939
pub: 2020-03-24
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Professional burnout is an epidemic in America and Europe. Approximately half of physicians and nurses are impaired and at risk for themselves and their patients. Much has been written about professional burnout. The term was originally coined in the 1970s by American psychologist Herbert Freudenberger to describe the consequences of severe stress and high ideals experienced by people working in "helping" professions. Since then, many self-help books have been written to address this looming national public health crisis. But unfortunately, there has been much less written from a personal triumph and solution standpoint on getting to the root cause of why this is occurring now more than ever.

The Resilient Healthcare Organization engages readers with personal anecdotes from physicians and healthcare professionals and their experiences and how they overcame a loss of enthusiasm for work, feelings of cynicism and a low sense of personal accomplishment. The feelings of emotional exhaustion characterized by depersonalization and perceived ineffectiveness. These are the cardinal features that define "burnout" and effect almost 50% of physicians and 30%-70% of nurses.

This book addresses why burnout is viewed as a threat and how it can be fought. The author discusses contributing factors and solutions at the health system and societal level. Additionally, this book explores the current and future etiology and impacts on physicians and healthcare professionals with a significant emphasis on solutions at both the individual level and the system level.

Table of Contents

About the Author. Chapter 1 - How We Got Here. Chapter 2 - What Is Burnout: "The Disillusionment Physician Syndrome." Chapter 3 - Looking at Causality. Chapter 4 - Consequences of Burnout. Chapter 5 - The Importance of Measuring Burnout. Chapter 6 - Individual Solutions. Chapter 7 - Organizational Solutions to Burnout. Chapter 8 - The Disillusioned Physician and the electronic medical record. Chapter 9 - Creating Resiliency & Grit. Chapter 10 - Burnout in nurses across practice domains: implications and correlations to physician burnout. Chapter 11 - Burnout: A Healthcare Crisis for Us All. Chapter 12 - Moving Past Burnout to Engagement and Joy.

About the Author

Dr. George Mayzell is the founder and president of Empowered Healthcare which specializes in population health, care management redesign, clinical variation, clinical integration and physician leadership. He was the past Chief Clinical Officer of Vizient Southeast

Prior to that he was the Senior Vice President/Chief Medical Officer and Chief Clinical Integration Officer for AMITA Health, an integrated health system serving communities in western and northwestern suburban Chicago. AMITA Health is a Joint Operating Company formed in February 2015 by Adventist Midwest Health and Alexian Brothers Health System, encompassing nine hospitals and an extensive physician provider network of more than 3,000 physicians.

Dr. Mayzell joined Adventist Midwest Health in January 2013, after serving as CEO of Health Choice (a PHO and CIN) and Senior Vice President of Methodist Le Bonheur Healthcare in Memphis, Tenn.

He previously served as senior medical director of managed care for University of Florida and Shands Hospital. He spent more than 10 years with Blue Cross Blue Shield of Florida, working as regional medical director for care and quality and corporate managing medical director for pharmacy and care. Additionally, he has more than 10 years of practice experience.

Dr. Mayzell is a board certified internist and geriatrician. He received his medical degree from the Rutgers and his MBA from Jacksonville University.

Dr. Mayzell has co-authored several books including "Leveraging Lean in Healthcare" and "Physician Alignment, as well as "Population Health".

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Human Resources & Personnel Management
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Production & Operations Management
MEDICAL / Hospital Administration & Care
MEDICAL / Nursing / Fundamentals & Skills