The Role of Service in the Tourism & Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality 2014 (SERVE 2014), Gran Melia, Jakarta, Indonesia, 23-24 August 2014 (Hardback) book cover

The Role of Service in the Tourism & Hospitality Industry

Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality 2014 (SERVE 2014), Gran Melia, Jakarta, Indonesia, 23-24 August 2014

Edited by Ford Lumban Gaol, Fonny Hutagalung

© 2015 – CRC Press

250 pages

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Description

This proceedings volume contains papers presented at the 2014 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.

Table of Contents

Residential preference towards physical environment in public low-cost housing

N. Khair, H.M. Ali, N.H. Juhari & M. Awang

The effectiveness of teaching and learning module to enhance preschool children’s Emotional Intelligence

N.A. Akmal Rohaizad, A.M. Kosnin & M.U. Khan

Contemporary research fronts for integrating Russia into global value chains

N.M. Filimonova, R.N. Fedosova & B.I. Kheifits

Key indicator for measurement shopping mall’s servicescapes

N.H. Juhari, H.M. Ali, N. Khair & A. Mariah

A comparative study of cognitive ability between Malaysia and Indonesia preschooler

F. Hutagalung, N.A. Aziz & Z.M. Isa

The effect of abacus mental arithmetic on children mathematic ability

F. Hutagalung, S. Kamaruzaman & C.H. Leng

Impact of tourists nationality towards visitation tendency

A. Marzuki & D. Mohamad

ISO 9001:2008 Implementation in higher education: Does it contributes to the student satisfaction?

N.M.M.N. Azizaman, M.S.M. Ariff, N. Zakuan & K. Ismail

The impact of Quality Management Practices on Communication Behavior amongst Malaysia Hajj Pilgrims: Survey result

M.F. Ahmad, M.S.M. Ariff, N. Zakuan, S.S.S.A. Rahman, M.B.A. Latif & M.R. Khalid

Conceptual and methodological issues in contextualizing applied psychology research: A Malaysian perspective

R.A.M. Jaladin, P.L. Lau, H. Muhammad & F. Hutagalung

Correlation between literacy and numeracy screening test and children cognitive level

Y.S. Wei, F. Hutagalung & A.R. Zakaria

The effects of animal themed lessons on alphabet knowledge among the indigenous preschoolers in Pulau Carey, Malaysia

P. Jeyabalan & F. Hutagalung

Prospect of physiotherapy profession and requirements for changes in high school curriculum

A.R. Zakaria, M. Mohsin, F. Hutagalung & H. Baharun

Indonesian and Russian public sector accounting education: Difficulties, challenges, and effectiveness

A. Tatiana & I. Yuhertiana

Managing Persons With Disabilities: In the context of employment right

H.A. Wahab & Z.A. Ayub

Islamic medical tourism providers in Malaysia: Challenges and opportunities

S. Moghavvemi, S. Zailani, S.M. Ali & G. Musa

Method of real estate evaluation for recreational purposes

D. Bartoněk & S. Dermeková

Algorithm for Travelling Salesman Problem

D. Bartoněk

The role of benefit and cost in acceptance Knowledge Management System: Knowledge contributor perspectives

S. Assegaff & H. Mulyono

Establishing Islamic medical tourism in Malaysia: Understanding the motivations and challenges

S. Mohezar, S. Zailani & S. Moghavvemi

The level of practices in a model of school financial management

K. Ismail, N.M. Norwani, R. Yusof, M.A. Jusoh & M.S.M. Ariff

Usage of low vision devices for low vision students in a special education school

Umadevi, Z. Naimie, R.A. Abuzaid, S.H. Halili & S. Siraj

The relationship between authoritative parenting style and academic achievement

N.N.F. Hasyim, Z. Naimie, R.A. Abuzaid, S.H. Halili & S. Siraj

Parental involvement in children education: Why does it make a difference?

Eereka, Z. Naimie, R.A. Abuzaid, S.H. Halili & S. Siraj

Enhancing pre-service TESL teachers’ and trainee counsellors’ collaborative reflective practice for professional development through blogs

A. Asmawi & R.A.M. Jaladin

A conceptual model of Risk Management Practices and organizational performance for Malaysia’s Research Universities

M.S.M. Ariff, N. Zakuan, M.N.M. Tajudin & K. Ismail

Technology for communities: Basis data management for RW Siaga

T. Elida, B. Susanti & Fitrianingsih

Design of multi-model ontology for library recommender system

Hendrik & N.W. Rahayu

Framework of the space utilization survey for Malaysian public Higher Education Institutions

M.S.A. Rahman, H.M. Ali, I. Sipan & A.H. Mohammed

Space utilization survey database for Higher Education Institutions

M.S.A. Rahman, H.M. Ali, I. Sipan & A.H. Mohammed

Identification of the supply chain relationship in supporting the development of agro-based resources creative industries in Indonesia

S. Ratnaningtyas, E.R. Chaldun, W. Dhewanto & S. Herliana

Exploring the role of religious motivation towards tourist satisfaction: A proposed Islamic tourism model from a Malaysian perspective

A. Haque, Dzuljastri, A. Momen, A.B. Anwar & N. Hashim

Exploring customer service experience equity on the customers’ behavioral intention in tourism industry

N. Hashim, A. Haque & A.A.O.A. Wahab

Youth social entrepreneurship development: A conceptual framework

S. Herliana & Q. Aina

Exploring the connection between knowledge sharing behavior and social network sites

S.N.S.B. Dahari, M.Z.H.B.M. Sawal & A.S.A.B. Idris

Librarian Knowledge Productivity Behaviour: A conceptual model

S.N.S.B. Dahari, A.L.B.A. Rahman, M.Z.H.B.M. Sawal & Z.A.B.M. Tanuri

Tourism development and planning in Malaysia: From national level to local authority level

N. Hasliza, Md. Saad, S.N.A. Khalid & N.Z. Abidin

SHICARO: Semi-supervised Hierarchical Clustering bAsed on Ranking features using Ontology

R. Yangui, A. Nabli & F. Gargouri

Opportunities and challenges of ICT cluster development in Indonesia: Triple helix approach

S. Herliana

Subject Categories

BISAC Subject Codes/Headings:
BUS042000
BUSINESS & ECONOMICS / Management Science
BUS076000
BUSINESS & ECONOMICS / Purchasing & Buying
BUS083000
BUSINESS & ECONOMICS / Information Management