The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors, 1st Edition (Paperback) book cover

The Root Cause Analysis Handbook

A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors, 1st Edition

By Max Ammerman

Productivity Press

144 pages

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Paperback: 9780527763268
pub: 1998-02-10
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Hardback: 9781138464117
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Description

The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it.

Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.

The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.

Table of Contents

INTRODUCTION

Overview of Chapters

Background

Terms

Subject Matter / Chapters of Handbook

Format

Comments

Scenario for Examples in Handbook

CHAPTER 1

DEFINE PROBLEM / COLLECT DATA

Define the Problem

Collect Data

CHAPTER 2

TASK ANALYSIS

Paper-and-Pencil Task Analysis

Walk-Through Task Analysis

CHAPTER 3

CHANGE ANALYSIS

CHAPTER 4

CONTROL BARRIER ANALYSIS

CHAPTER 5

EVENT AND CAUSAL FACTOR CHARTING

Criteria for Event Description

Cause and Effect Analysis

CHAPTER 6

INTERVIEWS

Techniques for Conducting Interviews

Stage 1: Prepare for the Interview

Stage 2: Open the Interview

Stage 3: Conduct the Interview

Types of Interview Questions

Techniques for Asking Questions and Responding to Answers

The Communication Process

Stage 4: Close the Interview

CHAPTER 7

DETERMINE THE ROOT CAUSE

What Are the Types of Causes?

Causal Factor Category List

Determine Causes of Event

CHAPTER 8

DEVELOP CORRECTIVE ACTIONS

CHAPTER 9

REPORT

Preparing a Written Report

Presenting to Management

Glossary

Appendix A: Initial Data Gathering Forms: Personnel Statement

Appendix B: Causal Factor Category List

Appendix C: Other Root Cause Analysis Tools and Techniques

Subject Categories

BISAC Subject Codes/Headings:
BUS053000
BUSINESS & ECONOMICS / Quality Control