The Routledge Companion to Managing Digital Outsourcing  book cover
1st Edition

The Routledge Companion to Managing Digital Outsourcing

  • Available for pre-order. Item will ship after July 9, 2020
ISBN 9781138489370
July 9, 2020 Forthcoming by Routledge
392 Pages

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Book Description

This unique comprehensive collection presents the latest multi-disciplinary research in strategic digital outsourcing and digital business strategy, providing a management decision-making framework for successful long-term relationships and collaboration based on trust and governance.

  • Part I: Innovation in Business Models and Digital Outsourcing takes an internal company perspective on strategic digital outsourcing, and the importance of trust in outsourcing relationships.
  • Part II: Inter-organizational Relations and Transfer explores topics underpinning service recipients and service suppliers’ relationships including governance, knowledge transfer and legal aspects.
  • Part III: From On-site to Cloud discusses the challenges presented by moving to a cloud environment, including risks and controls.
  • Part IV: Developments to Come explores emerging technologies and their impact on digital outsourcing such as blockchain and the Internet of Things.

In a fiercely competitive market, companies must transform their business models and embrace new approaches. This Companion provides a comprehensive management overview of strategic digital outsourcing and is an invaluable resource for researchers and advanced students in business and strategic information management, as well as a timely resource for systems professionals.

Table of Contents

Part One: Innovation in Business Models and digital outsourcing

Chapter 1. Strategic Sourcing in Turbulent Times: The Impact of Trust and Partnership: Robert J. Benson and Pieter M. Ribbers

Chapter 2. Influence of New Business Models and Technology on Technology Strategy and Partnerships: Christopher P. Holland

Chapter 3. Enterprise Architecture: Marlies van Steenbergen

Chapter 4. Agile and DevOps in the Context of Enterprise Architecture & IT Architecture: Bill Schiano

Chapter 5. Supply Chain Coordination and Integration: Jos van Hillegersberg1 and Dissa R. Chandra

Chapter 6. Offshore Outsourcing: Prof. Hans Solli-Sæther and Prof. Petter Gottschalk

Chapter 7. Impact Sourcing (Socially Responsible Outsourcing): Prof. Ron Babin and Prof. Brian Nicholson

Chapter 8. Samurais and Ninjas: Ambidexterity @ AXA Konzern AG: Antje Susanne Koch¹, Pieter Ribbers¹ and Anne-Francoise Rutkowski¹

Chapter 9. Can outsourcing improve competitive advantage in direct retail banking?: Julia Kotlarsky and Jan Teckemeyer

Part Two: Interorganizational relations and transfer

Chapter 10. Governing and Orchestrating Relationships in Outsourcing with Multiple Vendors: Albert Plugge and Marijn Janssen

Chapter 11. Knowledge Transfer in the Transition Phase: Review of the Literature and Implications for Digital Business Strategy and Agility: Oliver Krancher and Rued Langgaards

Chapter 12. Tackling the Challenge of Transition Thases with KAIWA: How to Steer the Critical Success Factors of Human Interaction: Dr. Erik Wende and André Mertel

Chapter 13. Parties, Partners and the Law. Some Contractual and Compliance Issues in Digital Outsourcing: Prof.dr. Kees (C.) Stuurman

Part Three From on-site-to cloud

Chapter 14. Welcome Mission Critical Cloud: Arjan Eriks

Chapter 15. Gravitation of SaaS-Centric Cloud Platforms: André Halckenhaeusser, Armin Heinzl and Kai Spohrer

Chapter 16. Governing Cloud Computing Services: Mathew Mertens, , Steven De Haes

and Tim Huygh

Chapter 17. When the Cloud Runs Out of its Silver Lining: Kiron Ravindran , Juan Manuel Gonzalez Muñoz, and Alex van den Bergh

Part Four

Part Four: Developments to come

Chapter 18. Blockchain and other distributed ledgers: Prof. dr. Eddy H.J. Vaassen

Chapter 19. Internet of Things: Marcel Baron


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Erik Beulen is full Professor of Information Management at Tilburg University (NL) and Academic Director of the executive MSc Information Management at TIAS Business School. He has extensive international industry and consulting experience including with The Boston Consulting Group´s global outsourcing advisory leadership team .  

Pieter Ribbers is Emeritus Professor and previously full Professor of Information Management at Tilburg University (NL). He has published extensively in book and journals including Managing IT Oursourcing (Routledge, 2010) with Erik Beulen.


As Outsourcing continues to evolve to a strategic imperative in this hyper-connected digital world, these authors, all recognized thought leaders in the space, continue to provide objective commentaries and insightful guidelines.  Mary Lacity, International Association of Outsourcing Professionals Hall of Fame Inductee, Walton Professor and Director of the Blockchain Center of Excellence, University of Arkansas