The Routledge Handbook of Service User Involvement in Human Services Research and Education: 1st Edition (Hardback) book cover

The Routledge Handbook of Service User Involvement in Human Services Research and Education

1st Edition

Edited by Hugh McLaughlin, Joe Duffy, Peter Beresford, Helen Casey, Colin Cameron


544 pages | 16 B/W Illus.

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Hardback: 9781138360143
pub: 2020-08-10
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Worldwide there has been a growth in service user involvement in education and research in recent years in recent years. This handbook is the first book which identifies what is happening in different regions of the world to provide different countries and client groups with the opportunity to learn from each other.

Divided into five sections:

  • Service user involvement in context: Theoretical issues
  • The state of service user involvement in human services involvement in education and research across the globe
  • Service user involvement in human services education
  • Service user involvement in research in the human services
  • Future Challenges and Opportunities

and providing forty-eight chapters including seventeen case-studies from all regions of the world, this is the first book to both highlight the subject’s methodological and theoretical issues as well as giving practical examples in education and research for those wishing to engage in this field.

It will be of interest to all service users, scholars and students of social work, nursing, occupational therapy, and other human service subjects.

Table of Contents



Peter Beresford and Hugh McLaughlin

Section 1: Service user involvement in context: Theoretical issues

  1. Critical issues in the development of service user involvement

    Joe Duffy and Peter Beresford

  2. Improving Understanding of Service User Involvement and Identity: A Guide for Service Providers and Practitioners Organising Involvement Activities with Disabled People

    Becki Meakin and Joanna Matthews with introduction by Colin Cameron

  3. Who are the service users? Language, neo-liberalism and social constructions

    Hugh McLaughlin

  4. Experiential knowledge in mental health services, research and professional education

    Steve Gillard, Rhiannon Foster and Angela Sweeney

  5. Ethical Involvement of Service Users

    Beverley Burke and Andrea Newman

  6. A Matter of Power: Relationships between professionals and disabled service users

    Colin Cameron with Joanne Molloy-Graham and Maggie Cameron

  7. The Housing Campaign - User Involvement in Action

    Brendan Mc Keever

  8. Talking Heads: Why asylum seeker parents are scared of social workers – mending the gaps between us

    Nada Abdulla, Bini Araia, , Helen Casey, Ibrahim Dialllo, Anna Makoni, Yvonne Mondiwa, Elaine Spencer, Luwam Tekeste

  9. Talking Heads: Training for the Non-Disabled

    Colin Cameron, Maggie Cameron and Colin Hambrook

  10. Section 2: The state of service user involvement in human services involvement in education and research across the globe

  11. A tsunami of lived experience: From regional Australia to global mental health activism

    Joanne Newman, Rebecca Jury and Kathy Boxall

  12. The meeting place between service users and students: mediums of learning at the School of Social Work of the University of Sherbrooke

    Annie Lambert, Paul Morin, Sophie Nobert-Bordeleau, Émilie Pothier-Tessier, Marie-Josée St-Jean, Annie Patenaude

  13. Talking Heads: The non-existence of meaningful service user consultation in Congo Brazzaville

    Charden Pouo

  14. Service User Involvement & Gap-mending Practices in Sweden

    Cecilia Heule, Marcus Knutagård & Arne Kristiansen

  15. Challenging racism in Hong Kong: An e-learning approach to social work education

    Raes Begum Baig, Kar-Choi Chan and Jim Campbell

  16. Lessons learned: The meaning making power of involvement

    Joanne Samsome

  17. Blank page: involvement of expert by experience in social work education in Slovenia

    Petra Videmšek

  18. Emergence and Clashes in Disabled Service User Organisations in South Korea

    SeKwang Hwang

  19. Service users and participation - The Spanish experience

    Emilio Jose Gómez-Ciriano

  20. Social work in the UK: a case for radical co-production replacing worn out structures

    Helen Casey, Dan Vale and Maryam Zonouzi

  21. Faculty perceptions of service user involvement in human services education

    Nafees Alam

  22. Talking Heads: Nigeria to the UK

    Larry Amadi-Emina

  23. Section 3: Service user involvement in human services education

  24. Disabled Activists’ Involvement in Developing and Delivering Disability Studies at St Angela’s College, Sligo, Ireland

    Peter Kearns and Susan Carton

  25. Service User Involvement in Professional Skill Development: Planning and Delivering a Skills Practice Workshop

    Jim Bell, Martin Fraser, Sara Hitchin, Linda McCulloch and Lynda Morrison

  26. Service users reaching out to help professionals: Shaping professional education on substance use and poverty issues

    Hilda Loughran, Gary Broderick, Saol Women’s Group and Ray Hegarty

  27. Service User involvement in Nurse education

    Laura Serrant, Gillian James and Opeyemi Odejimi

  28. The potential for interprofessional education

    Elizabeth Anderson, Jenny Ford and Emma Smith

  29. All our justice: People with convictions and ‘participatory’ criminal justice

    Gillian Buck, Paula Harriott, Kemi Ryan, Natasha Ryan, Philippa Tomczak

  30. Continuous Teacher Training For Providing Specialised Educational Services In Rio De Janeiro, Brazil

    Leila Regina d´Oliveira de Paula Nunes and Carolina Rizzotto Schirmer

  31. Doing more than telling stories

    Wendy Bryant

  32. Investing in Children – How a children’s human rights organisation contributes to human services research and education

    Jordan Dodds with Felicity Shenton

  33. Don’t judge a book by its cover: Lived experiences of the involvement of older people in social work education

    Sarah Lonbay, Shirley Hallam, Patricia

  34. Service user involvement in countries of conflict

    Joe Duffy

  35. New Zealand’s indigenous end of life care customs: A qualitative study on Māori, by Māori, for Māori, with Māori

    Tess Moeke -Maxwell, Merryn Gott and Kathleen Mason

  36. ‘Moving away from the sound of one hand clapping?’

    John Stephens, Catherine Baker and Ali Finlayson

  37. Social Pedagogy, Collaborative Learning and Outcomes in Service User and Carer Involvement in Social Work Education

    Susan Levy, Claire Ferrier, Elinor Dawson and Jordan Risbridger

  38. Section 4: Service user involvement in research in the human services

  39. Lessons of Inclusive Learning: The value of experiential knowledge of persons with a learning disability in social work education

    Jean Pierre Wilken, Jeroen Knevel and Sascha van Gizel

  40. How can we survive and thrive as survivor researchers?

    Jacqui Lovell-Norton, Konstantina (Dina) Poursanidou, Karen Machin, Stephen Jeffreys and Holly Dale

  41. The trouble with co-production

    Nick Watson

  42. Augmented communication: Patient and public involvement in research: rhetoric and reality

    Liz Moulam, Stuart Meredith, Helen Whittle, Yvonne Lynch and Janice Murray

  43. From tokenism to full participation: autistic involvement in research and the delivery of services

    Damian Milton

  44. The Possibilities and Constraints of Service User Research Collaborations: The peer qualitative research group

    Jijian Voronka, Jill Grant, Deb Wise-Harris, Arianna Kennedy & Janina Komaroff

  45. Rhetoric to reality: challenges and opportunities for embedding young people’s involvement in health research

    Louca-Mai Brady

  46. "Recently, I have felt like a service user again" Conflicts in collaborative research, a case from Norway

    Sidsel Natland

  47. What difference does it make? The service user contribution to evaluation

    Roger Smith and Claire Russell

  48. Talking Heads: Reflections of a Researcher with Multiple Impairments: Raising the voices of young disabled people preparing for life beyond segregated school

    Paul Doyle

  49. Talking Heads: Reflections on Learning from Gap Mending Participants: Experiences Matter

    Compiled by Helen Casey, Cecilia Heule and Arne Kristiansen

  50. Section 5: Future Challenges and Opportunities

  51. Professional Education: Does Service User Involvement make a difference?

    Colin Cameron, Helen Casey and Joe Duffy

  52. Service user involvement in research: What difference does it make?

    Peter Beresford and Hugh McLaughlin

About the Editors

Hugh McLaughlin is Professor of Social Work at Manchester Metropolitan University,UK.

Peter Beresford is Professor of Citizen Participation at the University of Essex, UK and Emeritus Professor of Social Policy at Brunel University London UK.

Helen Casey is a staff tutor with the Open University and has worked in social work education for fifteen years.

Colin Cameron is a Senior Lecturer at Northumbria University, Newcastle upon Tyne, UK.

Joe Duffy is a Senior Lecturer in Social Work at Queen’s University, Belfast, Northern Ireland.

About the Series

Routledge International Handbooks

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