Taylor & Francis
The book provides to the project management community a helpful stakeholder-centered approach to increase delivered value and success rate in complex projects. This approach is defined as a logical model called “The Stakeholder Perspective.” The book explains how to increase the success rate of projects by exploring cause-effect relations in a variety of projects with different various level of complexity. It proposes how to set a proper route, and how to maintain it, to achieve goals. The book is focused on stakeholder relations that are a consistent part of daily life and presents techniques that are immediately applicable.
I.THE STAKEHOLDER PERSPECTIVE. 1. Stakeholder, Who is He? 2. The Recent Central Role of Stakeholders in Project Management. 3. Stakeholder Identification: Integrating Multiple Classification and Behavioral Models. 4. Stakeholder Analysis: a Systemic Approach. 5. Key Stakeholders Management: Principles of Effective Direct Communication. 6. Stakeholder Network Management: Informative and Interactive Communication. 7. Basic Personal and Interpersonal Skills: Personal Mastery, Leadership, Teaming. 8. Ethics in Stakeholder Relations. II. THE RELATIONSHIP MANAGEMENT PROJECT. 9. Stakeholder Relations and Delivered Value: an Indissoluble Link. 10. Satisfying Stakeholder Requirements and Expectations: the Critical Success Factor. 11. Facing Successfully Different Levels of Project Complexity. 12. Targeting both Project and Business Value Generation by using KPIs. 13. Relationship Management Project: a Structured Path to Effectiveness. III. STAKEHOLDER RELATIONSHIP MANAGEMENT: WHAT IS NEXT?. 14. Stakeholder Relations in Programs, Portfolios, and Project Governance. 15. Project Management X.0: from Tradition to Augmented Reality.