Total Quality In Information Systems And Technology: 1st Edition (Hardback) book cover

Total Quality In Information Systems And Technology

1st Edition

By Jack Woodall

CRC Press

320 pages

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Hardback: 9781884015700
pub: 1996-06-18
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Breaking tradition in describing Information Technology (IT), also known as Information Systems (IS), this book sets its sights on educating business and technical personnel at all levels on how to bridge the communication and quality gap between their respective areas. Taking action before preliminary planning has taken place costs money, especially when it involves technology. Learn from the experts the time-saving, action-oriented techniques that disprove the tired, dated mind-set that has until now excluded technology from corporate planning.

Properly applied, these techniques will transform your decisions into actions that result in the implementation of innovative technology-on time and within budget.

Discover methods of blending the desires of technicians-who want the newest technology, often regardless of cost-with that of the business area, allowing both to work in harmony. Successful methods are illustrated.

Table of Contents

Harnessing the Power of Information Technology Through Total Quality

Overview of Technology, Quality and Information

The Behavior of Technology

The Power of Technology

The Rise of Organizational Society, Management Theory and Total Quality

The Age of Information

The Culture of Change

Networks, Satellites and Superhighways

The Nexus of Information Technology and Total Quality

Understanding the information Technology Organization

Revolution and Evolution of IT

Information Technology Organizational Functions

Describing the IT Professional

Information Technology Infrastructure

External Support Considerations

Exhibits: Skill Descriptions for IT Professionals

Exercise: IT Professionals Vision and Mission Setting

Role Information Technology Plays

Identifying Technology Ground Rules

Common IT Roles

Identifying the IT Customers

Technical Strategic Planning

Business Management and Technology Interaction

Information Architecture



Overview of Total Quality

What Is Total Quality

Total Quality as a System

History of Total Quality

Article: The Deming Prize vs. The Baldrige Award

The House of Quality

Systems and Total Quality

The Pillars of Quality

The Foundations and Cornerstones

Strategic and Quality Planning

Strategy Management

Policy Management

Voice of the Customer

Voice of the Business

Objectives Formation

Project Teams and Methodology

Team Building

Various Team Types

Defining Preliminary Project Criteria

Project Development Methodology Cycle Phases

Measuring and Estimating Methods

What Causes Projects to Fail


Exercise: Four Steps for Developing Effective Teams

"How-to" Techniques and Tools

Definition of Techniques and Tools

Considerations When Using Techniques and Tools

Various Techniques and Tools

Periodicals and Newspapers

Electronic Data Interchange

What Is Electronic Data Interchange (EDI)

EDI Users and Type Activities

Where Does Information Technology Fit In

What Is Needed to Implement EDI

International Considerations

Is EDI For You


1. EDI Organizations

2. EDI Sources by Industry

Case Studies: Horror Stories and How to Avoid Them

The Software Selection "Overkill"

Everyone Has It-High Tech to Be High Tech

Business End-Users Not Involved

A Question of Size and Upgrading

Reengineering Information Systems

The Magic Software Solution

The Software Purchase

Glossary of Terms


Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Information Management
COMPUTERS / Information Technology