Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management, 1st Edition (Paperback) book cover

Total Quality Management for Custodial Operations

A Guide to Understanding and Applying the Key Elements of Total Quality Management, 1st Edition

By Gaudreau

CRC Press

128 pages

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Paperback: 9781884015519
pub: 1994-11-01
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Description

This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.

Subject Categories

BISAC Subject Codes/Headings:
BUS042000
BUSINESS & ECONOMICS / Management Science
BUS053000
BUSINESS & ECONOMICS / Quality Control