Total Quality Management for Custodial Operations : A Guide to Understanding and Applying the Key Elements of Total Quality Management book cover
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Total Quality Management for Custodial Operations
A Guide to Understanding and Applying the Key Elements of Total Quality Management



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ISBN 9781884015519
Published November 1, 1994 by CRC Press
128 Pages

 
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Book Description

This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.