Total Quality in Radiology: A Guide to Implementation, 1st Edition (Hardback) book cover

Total Quality in Radiology

A Guide to Implementation, 1st Edition

By Henry George Adams, Sudhir Arora

CRC Press

216 pages

Purchasing Options:$ = USD
Hardback: 9781884015076
pub: 1994-04-04
$145.00
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Description

Total Quality is a practical, proven approach to management that is successfully being applied throughout American industry-and more recently in health care organizations.

Total Quality in Radiology: A Guide to Implementation is designed to be used by the neophyte or experienced quality improvement practitioner. Written by two authors with extensive experience in departmental leadership, problem solving, and improvement programs, this new book provides the reader with a step-by-step, practical approach for implementing total quality in a radiology department.

The book covers all the principles of total quality and provides the basic tools necessary to begin and implement a detailed QI program.

For the administrator, there are examples of actual radiology improvement projects that have been implemented in U.S. hospitals-including successes and setbacks. Lessons learned and pitfalls are openly discussed.

For the radiologist, there is a fresh new look at quality from the "customer's" perspective-the patient and referring physician. Examples of programs "in operation" are provided as well as suggestions for other areas where radiology-initiated quality programs may have a positive impact on patient outcome.

This book has something for those who want relief from crisis management and wish to maintain an abiding commitment to an improved health care workplace.

Reviews

"This book is short, easy-to-read, and includes information you need to know…a primer in CQI. Other competing short texts specifically introducing the topic to radiologists do not exist."

Marvin Guter-Vestal, NY

Donald C. Kubisa-Binghamton, NY

"The book not only meets the author's objectives, but it is written in such a way as to be a resource book one would find going back to time and time again…Rating: 94"

ADVANCE for Administrators in Radiology, November 1994

"Total Quality in Radiology should be read by those who are about to look in the mirror of continuous improvement."

Carol Wesolowski, University of Michigan Hospitals, Ann Arbor

Table of Contents

PART I: THE BASICS

1. Introduction to Total Quality Management

Introduction

Historical Perspective

Quality Assurance vs. Quality Improvement

Deming's 14 Points Applied to Radiology

2. Creating Purpose in the Radiologic Practice

Vision

Mission

Guiding Principles

3. Seeking Continuous Improvement

What the Customer Wants

Measurable Department Logistics

Measurable Radiologic Science

Summary

4. Defining Process and the TQM Method

The Basic Process

FOCUS-PDCA

Total Quality Improvement Implementation Plan

5. Mastering the Tools of TQM

Cause-and-Effect Diagram

Histogram

Pareto Chart

Scatter Diagram

Trend Chart

Control Chart

Group Task and Decision-Making Tools

Summary

6. The Basics of Statistical Analysis

Doing It with Data

Basic Descriptive Statistics

Basic Statistics of Diagnosis

PART II: IMPLEMENTATION:

MAKING IMPROVEMENT CONTINUOUS

7. The Process of Getting Started

Making the Transition from Business as Usual

The Fundamentals

Managing the Implementation

Pitfalls

8. Improvement in Department Logistics

Clarifying the Mission of the Department

Tackling Excessive Patient Waiting Time

Reducing Report Turnaround Time

Improving Patient Access

Solving Revenue Problems

Pitfalls

9. Improvement in Diagnosis and Therapeutics

Improving Breast Cancer Detection

Optimizing Magnetic Resonance Diagnosis

Cross-Functional Improvement Programs

Thoughts on Future Applications

10. The Use of Personal Computers in the Improvement Process

Data Collection and Entry

Databases

Spreadsheets

Audits

Hardware Requirements

Appendix A: Quality Improvement Templates

Additional Readings

Index

Subject Categories

BISAC Subject Codes/Headings:
MED080000
MEDICAL / Radiology & Nuclear Medicine
TEC020000
TECHNOLOGY & ENGINEERING / Manufacturing