Total Quality in Research and Development: 1st Edition (Hardback) book cover

Total Quality in Research and Development

1st Edition

By Greg McLaughlin

CRC Press

272 pages

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Hardback: 9781884015021
pub: 1995-08-01
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Description

The present environment for research and development in business can be characterized in two simple words: inconsistent horizons. As the rapid development of technology and the number of new scientific discoveries have led to tremendous change, businesses have modified their entire corporate structure, downsizing, and operating in a constant state of flux. This environment with its inconsistency makes R&D a risky venture.

Total Quality in Research and Development looks at these problems and presents models, systems, and paradigms that offer a systematic improvement process for businesses and their management. The unparalleled challenge faced by those working in R&D functions is examined, offering beneficial approaches for implementing total quality improvement efforts.

This book shows how TQ promotes rather than stifles inventiveness, ingenuity, and individual accomplishment. Through collaborative efforts, both team and individual performance initiates and maintains clear objectives as well as produces the optimal environment for the prospering of research.

The total quality systems presented here are not just a system, method, or philosophy, but rather a working model for daily operations. This valuable and practical working model examines actual daily work practices, guideposts and measurements for success, and management practices that stress creativity and group achievements that support company goals.

Table of Contents

Total Quality in Research and Development

Overview

Critical Factors Affecting the R&D Environment

History of R&D

Total Quality Model for R&D

Barriers to Total Quality

Summary

Endnotes

Abstracts

Article

Overview of Total Quality

What is Total Quality

Total Quality as a System

History of Total Quality

Endnotes

Abstracts

Article

The Present R&D Paradigm

The Environment Surrounding the SMT System

The Cycle of Success

Endnotes

Abstracts

Article

The Present R&D Systems

Social System

Management System

Technical System

Endnotes

Exercises

Abstracts

Article

Beginning the Systematic Improvement Process

Assessment Phase: Stage One

Management Concurrence Phase: Stage Two

Endnotes

Abstracts

Article

Systematic Improvement and the Management Cycle

Planning Phase: Stage Three

12 Step Process for Improving a System

Implementing Phase: Stage Four

Guidelines for Sustained Success

Evaluation and Improvement Phase: Stage Five

Endnotes

Exercises

Abstracts

Article

QFD: A Tool for Managing Customer Satisfaction

Overview

Why Products Fail

Applying QFD to the Lab

Selection of Customer Requirements

Endnotes

Exercises

Abstracts

Article

ISO 9000 and Japanese QA Systems for R&D

Overview

Getting Started with ISO 9000

Relationship to Japanese QA Systems

Implementing ISO 9000

Deployment Planning Matrix for Integration of ISO 9000 in R&D

QA Checkpoints for R&D

Endnotes

Abstracts

Profile on the Japanese Delegation

Case Study: Corning Glass

Index

About the Originator

Subject Categories

BISAC Subject Codes/Headings:
BUS042000
BUSINESS & ECONOMICS / Management Science
BUS053000
BUSINESS & ECONOMICS / Quality Control