Assessment and Development Centres are very resource intensive, both in terms of time and money. Poorly trained assessors, resource people and role players can all have a huge adverse impact on the results of an Assessment and Development Centre. To ensure consistency in the performance of assessors, resource people and role players, they must all be well briefed and properly trained. This manual provides a practical guide, with everything you need to train assessors, resource people and role players. Parts One to Three of the manual deal with the behavioural assessment skills of observing, recording, classifying, summarizing and evaluating (ORCSE). There are exercises for learning and trying out the techniques needed for each stage of the process. There is also a collection of mock simulations, which allow potential assessors to put all of the skills together and practice for real. Part Four covers training for resource persons and role players, an area which is often overlooked. Training for Assessors is an essential resource for anyone running, or planning to run, assessment and/or development centres.
Table of Contents
Contents: Using the manual; Pre-course preparation; Flowchart of assessor activity. Part I Training for Assessors - The Background: Introduction to assessment centres; What are competencies?; Simulation exercises; The role of an assessor; The ORCSE process; Assessment centre documentation. Part II Activities for Training in Behavioural Assessment Techniques: Competency familiarization; Assigning evidence; The ORCSE process - Observing and recording; Behavioural evidence; Classifying evidence; Summarizing; Evaluating or rating; The integration session; The final report; Feedback. Part III Assessment Centre Exercises: Group discussion; Fact find; In-tray. Part IV Training Resource People and Roleplayers: Training a resource person; Training a roleplayer.
Lindy Strudwick is an independent consultant specializing in assessment and development centres. Her early career was spent in the financial services industry, gaining line management experience before moving to human resources to undertake a number of generalist roles. She became involved in assessment and development centres in 1985, firstly as a candidate, then as an assessor, role player, and resource person and finally a centre designer and manager. Lindy’s background and experience as a line manager have led her to develop a practical approach to assessment and development centres, which she uses with blue chip and small independent clients alike.
’I have no doubt that trainers will welcome this resource. It provides a range of material, starting with the basic considerations of competencies, and taking them right through to the numerous documents needed for the practice assessments.’ People Management ’...this is an excellent resource. It has been carefully and cohesively crafted by an accomplished professional who has tackled difficult topics with skill and diligence. Highly recommended.’ I.T.O.L. Website (Institute of Training and Occupational Learning) 'The sheer volume of material provided is impressive and Strudwick appears to have left no stone unturned in providing a structured and informative approach to assessor training. ...a valuable resource for those who are experienced trainers who understand the concept of assessment centres but have not essentially run assessor training before. This text's main attraction is the variety of material presented and the fact that it appears to be reader and user friendly in writing style and format.' Industrial and Commercial Training, 2003