Trust Inc.: How Business Wins Respect in a Social Media Age (Paperback) book cover

Trust Inc.

How Business Wins Respect in a Social Media Age

By Matthew Yeomans

© 2018 – Routledge

176 pages

Purchasing Options:$ = USD
Paperback: 9781783537488
pub: 2018-04-06
Available for pre-order
Hardback: 9781783538102
pub: 2018-04-06
Available for pre-order

FREE Standard Shipping!
e–Inspection Copy


We are entering the age of sustainability – a business era where every company, big and small, must adapt their ways of doing business to meet the realities of climate change, a finite supply of natural resources, evolving attitudes about inequality, increasing digitisation and automation. At the same time companies must meet the demands of consumers as they adjust to this rapidly changing way of life. Supercharging this change in consumer behaviour is social media – a communications revolution that is democratised and disrupting society in ways never seen before.

In this book, Matthew Yeomans explains why embracing sustainability is key to helping companies articulate their sense of purpose (and their reason to exist) in a world where social media is eroding trust in all institutions. The book shows how social media has made sustainability a mainstream concern for all society; how it compelled companies to be more authentic and accountable in their actions and how it will continue to shape how companies communicate the importance of sustainability to all of society.

This book is a powerful guide for both communication and marketing professionals in business, especially Fortune 500, FTSE 250 companies and agencies, on how to use social media to communicate with their audiences and stakeholders in an authentic way. It is also a guide/text book for the growing field of sustainability communication in higher education.

Table of Contents


Chapter 1: A short history of social media

Chapter 2: Sustainability goes mainstream

Chapter 3: Learning to listen

Chapter 4: Collaborate with the crowd

Chapter 5: Radical transparency

Chapter 6: Leaders needed

Chapter 7: Empower and educate

Chapter 8: Inspiring behaviour change

Chapter 9: How to show not tell

Chapter 10: How to use social networks

Chaper 11: How to communicate your sustainability report

Chapter 12: How to embrace the global goals


About the Author

MATTHEW YEOMANS is the founder of Sustainly and the author of the Social Media Sustainability Index. He has 25 years' experience working as a writer, editor and communications consultant. He is the author of three books and has contributed to many publications including: Time, The New York Times, National Geographic, Ad Age, Fortune, The Industry Standard, The Guardian Sustainable Business and Wired.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Business Ethics