Already a significant human factor issue, trust is an especially hot topic in today's business world where so much of the contact is virtual. Providing the first elaboration on this subject, the authors conduct an interdisciplinary investigation into the many facets of trust as they relate to the design and management of virtual business environmen
Theoretical Framework for Trust Management. Human Factors Principles in Building Trust Systems. Human Factors of Virtual Organization. Practical Strategies for Trust Management in Virtual Organizations.