Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases, 1st Edition (Paperback) book cover

Understanding, Managing and Implementing Quality

Frameworks, Techniques and Cases, 1st Edition

Edited by Jiju Antony, David Preece

Routledge

254 pages

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Paperback: 9780415222723
pub: 2001-12-13
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pub: 2001-12-20
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Description

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS041000
BUSINESS & ECONOMICS / Management