1st Edition

Understanding, Managing and Implementing Quality Frameworks, Techniques and Cases

Edited By Jiju Antony, David Preece Copyright 2002
    254 Pages
    by Routledge

    254 Pages
    by Routledge

    This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

    Biography

    Jiju Antony, David Preece