1st Edition

Understanding, Managing and Implementing Quality
Frameworks, Techniques and Cases

ISBN 9780415222723
Published December 29, 2001 by Routledge
254 Pages

USD $69.95

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Book Description

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.