VA’s Lean Healthcare Transformation: Innovating the Veteran Patient Experience, 1st Edition (Hardback) book cover

VA’s Lean Healthcare Transformation

Innovating the Veteran Patient Experience, 1st Edition

By Kathryn Trauth Taylor, PhD, Robin R. Hemphill, MD, MHP, Heather Woodward-Hagg, PhD

Productivity Press

190 pages | 47 B/W Illus.

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Hardback: 9781498768900
pub: 2020-06-30
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This book provides insight into the initial deployment of a Lean Management System across VA, the nation's largest healthcare system. The book presents the origins of VA's Lean Enterprise Transformation (LET) in its 156 medical centers. The authors detail the clinical and administrative outcomes of these efforts, as well as the formative evaluation methods used to monitor and improve the VAs LET deployment and examines how the VA strives to provide the best patient experiences for our Veterans. The book takes a comprehensive, multi-level approach, revealing how innovation in VA healthcare is occurring through narratives from leaders, administrators, physicians and staff.

Table of Contents

Foreword. Why Lean? Why VA? Why Now? Beginning Our Lean Journey. Building a Foundation of Patient Safety. Deploying Lean Across the Enterprise. Stories of Excellence: Indy Excellence. Stories of Excellence: Palo Alto. Stories of Excellence: Syracuse. Stories of Excellence: FHCC Lovell. Evaluating Lean's Nationwide Impact. Communicating Our Successes and Challenges. Mapping Our Future.

About the Authors

Kathryn (Katie) Tauth Taylor, PhD is CEO of Taylor Technical Consulting, a national writing consultancy specializing in professional communication, and long-term collaborator of the U.S. Department of Veterans Affairs. She earned a PhD in Rhetoric and Composition from Purdue University with emphasis on public rhetoric, community engagement, and professional writing. Her peer-reviewed publications span the fields of technical writing, composition and rhetoric, systems engineering, and healthcare.

Robin R. Hemphill, MD, MHP is currently the acting assistant deputy Undersecretary of Health for Quality, Safety and Value for the Veterans Health Administration. Dr. Hemphill is a graduate of George Washington University Medical School, and received her Master's in Public Health from Vanderbilt University. She previously served active duty as an Attending Physician for the Brooke Army Medical Center; Associate Program Director for Vanderbilt University's Department of Emergency Medicine; Robert Wood Johnson Health Policy Fellow for Senator Jeff Bingaman's office; and Director of Quality and Safety for the Department of Emergency Medicine at Emory University.

Heather Woodward-Hagg, PhD is currently the National Program Director of Veterans Engineering Resource Center as well as Director of the VA Center for Applied Systems Engineering (VA-CASE). VA-CASE is an interdisciplinary Veterans Engineering Resource Center (VERC) that leverages the significant expertise present within VHA medical centers and affiliated academic partners in operational systems engineering, informatics and implementation science to facilitate transformation within VHA healthcare delivery systems. Prior to joining VA, Dr. Hagg was a Research Scientist at the VA Center for Implementing Evidence Based Practice (VA-CIEBP) in Indianapolis as well as a faculty member at the Regenstrief Center for Healthcare Engineering (RCHE). While serving as an Assistant Professor of Industrial Engineering Technology at the Purdue School of Engineering and Technology in Indianapolis (IUPUI), Dr. Hagg directed a statewide collaborative between IUPUI engineering faculty and Indiana hospital and healthcare providers to translate quality engineering methodologies. Dr. Hagg holds BS degrees in Ceramic Engineering and Mechanical Engineering from the University of Missouri-Rolla, an MS degree in Materials Science and Engineering, and a PhD in Manufacturing Engineering (with a Health Systems emphasis) from Worcester Polytechnic Institute. Prior to her work in healthcare, Dr. Hagg spent nine years at Intel as a process engineer within semiconductor manufacturing.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Industries / Service Industries
MEDICAL / Administration