In complex sociotechnical systems such as military, health care, and nuclear power systems, poor performance or errors resulting from inadequate designs can have catastrophic consequences. Although considered challenging to learn and execute well, work domain analysis can be used as a framework to assist in the design of these systems. Work Domain
Introduction: Cognitive Work Analysis. Work Domain Analysis. Concepts: Abstraction. Decomposition. Structural Means-Ends, Part-Whole, and Topological Relations. Multiple Models. Activity: Whether or Not to Model? Guidelines: Analytic Themes for Work Domain Analysis. Cases: Evaluation of Design Concepts. Team Design. Training. Conclusion. Appendix: The Remaining Dimensions of Cognitive Work Analysis. References. Index.