Work Process Knowledge brings together the findings of twenty-four leading researchers on new forms of work and the demands these place on workers' knowledge and skill. Their findings, based on a new set of investigations in a wide range of manufacturing and service industries, identify the kinds of knowledge required to work effectively in the post-Taylorist industrial organization.
Raising fundamental issues for current industrial policy, science and technology policy, and ways of managing the post-Taylorist organization and developing human resources, this book will be of essential interest to academics and professionals working in the fields of management, human resource development, and workplace learning.
'This book is a rich resource.' - Alan Brown, Institute for Employment Research, University of Warwick
'This collection provides a rich and rewarding read, which should be a great interest to all those concerned with understanding why, what and how people learn at work.' - Alison Fuller, University of Leicester