9th Edition

Working Through Conflict Strategies for Relationships, Groups, and Organizations

    368 Pages 7 B/W Illustrations
    by Routledge

    368 Pages 7 B/W Illustrations
    by Routledge

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    This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice.

    Covering a range of conflict settings, including interpersonal, group, and organizational conflicts, it includes an abundance of real-life case studies that encompass a spectrum of theoretical perspectives. Its emphasis on application makes it highly accessible to students, while expanding their comprehension of conflict theory and practical skills. This new edition features a new chapter presenting key principles students can practice to become more skillful at managing conflict, a wealth of up-to-date research and case examples, suggested readings and video resources, and integrated questions for review and discussion.

    This textbook can be used in undergraduate or graduate courses on conflict in communication, business and management, political science, and counseling programs.

    Online resources for instructors, including PowerPoint slides and an instructor's manual, can be found at www.routledge.com/cw/folger.

    1. Communication and Conflict 

    2. The Inner Experience of Conflict 

    3. Conflict Interaction  

    4. Conflict Styles and Strategic Conflict Interaction 

    5. Power: The Architecture of Conflict  

    6. Face-Saving 

    7. Climate and Conflict Interaction 

    8. Managing Conflict 

    9. Third Party Intervention 

    10. Working Through Conflict


    Joseph P. Folger is Professor of Adult and Organizational Development at Temple University. He is Co-founder and current President of the Institute for the Study of Conflict Transformation.

    Marshall Scott Poole is the David L. Swanson Professor of Communication, Senior Research Scientist at the National Center for Supercomputing Applications, and Director of I-CHASS: The Institute for Computing in the Humanities, Arts, and Social Sciences at the University of Illinois, Urbana-Champaign.

    Randall K. Stutman is the Managing Partner of CRA Inc., a global leadership and communication consulting firm headquartered in Radnor, Pennsylvania. He is also the founder of the Admired Leadership Institute.


    Working through Conflict provides an excellent and broad overview of the scholarship on conflict across a range of contexts. It also does a great job of explaining enduring insights about conflict while also discussing emerging trends, such as new communication technologies and conflict. Overall, it serves as an excellent introduction to the conflict literature.

    - John P Caughlin, University of Illinois, USA

    The eighth edition of Working Through Conflict is clearly the most comprehensive, broad-based text on communication and conflict. With its process focus, new material on media and conflict, updated research, and excellent case studies, it is the textbook that gives readers a foundation for navigating conflict productively and successfully.

    -Linda L. Putnam, University of California, Santa Barbara, USA