9th Edition

Working Through Conflict
Strategies for Relationships, Groups, and Organizations

  • Available for pre-order. Item will ship after April 8, 2021
ISBN 9780367461478
April 8, 2021 Forthcoming by Routledge
378 Pages 7 B/W Illustrations

USD $150.00

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Book Description

This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice.

Covering a range of conflict settings, including interpersonal, group, and organizational conflicts, it includes an abundance of real-life case studies that encompass a spectrum of theoretical perspectives. Its emphasis on application makes it highly accessible to students, while expanding their comprehension of conflict theory and practical skills. This new edition features a new chapter presenting key principles students can practice to become more skillful at managing conflict, a wealth of up-to-date research and case examples, suggested readings and video resources, and integrated questions for review and discussion.

This textbook can be used in undergraduate or graduate courses on conflict in communication, business and management, political science, and counseling programs.

Online resources for instructors, including PowerPoint slides and an instructor's manual, can be found at www.routledge.com/cw/folger.

Table of Contents

1. Communication and Conflict 

2. The Inner Experience of Conflict 

3. Conflict Interaction  

4. Conflict Styles and Strategic Conflict Interaction 

5. Power: The Architecture of Conflict  

6. Face-Saving 

7. Climate and Conflict Interaction 

8. Managing Conflict 

9. Third Party Intervention 

10. Working through Conflict

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Joseph P. Folger is Professor of Adult & Organizational Development at Temple University. He is co-founder and current president of the Institute for the Study of Conflict Transformation.


Marshall Scott Poole is the David L. Swanson Professor of Communication, Senior Research Scientist at the National Center for Supercomputing Applications, and Director of I-CHASS: The Institute for Computing in the Humanities, Arts, and Social Sciences at the University of Illinois, Urbana-Champaign.


Randall K. Stutman is the Managing Partner of CRA Inc., a global leadership and communication consulting firm headquartered in Radnor, PA. He is also the founder of the Admired Leadership Institute.