Working Through Conflict: Strategies for Relationships, Groups, and Organizations, 8th Edition (Paperback) book cover

Working Through Conflict

Strategies for Relationships, Groups, and Organizations, 8th Edition

By Joseph Folger, Marshall Scott Poole, Randall K. Stutman


334 pages | 7 B/W Illus.

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pub: 2017-11-27
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Now in its eighth edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering a range of conflict settings (interpersonal, group, and organizational). The text includes an abundance of real life case studies that encompass a spectrum of theoretical perspectives. Its emphasis on application makes it highly accessible to students, while expanding their comprehension of conflict theory and practical skills. This new edition features a wealth of up-to-date research and case examples, suggested readings and video resources, and integrated questions for review and discussion.


Working through Conflict provides an excellent and broad overview of the scholarship on conflict across a range of contexts. It also does a great job of explaining enduring insights about conflict while also discussing emerging trends, such as new communication technologies and conflict. Overall, it serves as an excellent introduction to the conflict literature.

- John P Caughlin, University of Illinois, USA

The eighth edition of Working Through Conflict is clearly the most comprehensive, broad-based text on communication and conflict. With its process focus, new material on media and conflict, updated research, and excellent case studies, it is the textbook that gives readers a foundation for navigating conflict productively and successfully.

-Linda L. Putnam, University of California, Santa Barbara, USA

Table of Contents


1. Communication and Conflict

2. The Inner Experience of Conflict

3. Conflict Interaction

4. Conflict Styles and Strategic Conflict Interaction

5. Power: The Architecture of Conflict

6. Face-Saving

7. Climate and Conflict Interaction

8. Managing Conflict

9. Third Party Intervention

About the Authors

Joseph P. Folger is Professor of Adult & Organizational Development at Temple University. He is co-founder and current president of the Institute for the Study of Conflict Transformation.

Marshall Scott Poole is the David L. Swanson Professor of Communication, Senior Research Scientist at the National Center for Supercomputing Applications, and Director of I-CHASS: The Institute for Computing in the Humanities, Arts, and Social Sciences at the University of Illinois, Urbana-Champaign.

Randall K. Stutman is Managing Partner of CRA, Inc. He is the author of Communication in Legal Advocacy (with Richard D. Rieke, 2008).

Subject Categories

BISAC Subject Codes/Headings:
LANGUAGE ARTS & DISCIPLINES / Communication Studies


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