Scott R Coplan

Published: Dec 15, 2015 by Journal of Healthcare Information Management
Authors: Scott R. Coplan and David Masuda
Subjects: Business, Management and Accounting, Health and Social Care, Information Science, Communication Studies, Social Psychology, Work & Organizational Psychology

Problem-solving is particularly critical given the challenges all organizations face, particularly in healthcare. We think we learn from experience, but our societal and organizational cultures influence us, often creating unnecessary problem solving barriers. This article investigates how we have the ability to choose, replacing dysfunctional processes with productive ones. Exploring Carol Dweck’s fixed and growth mindsets, we offer specific ways for overcoming these barriers.

Published: Dec 15, 2014 by Journal of Healthcare Information Management
Authors: Scott R Coplan and David Masuda
Subjects: Business, Management and Accounting, Health and Social Care, Information Science, Communication Studies, Social Psychology, Work & Organizational Psychology

We maintain successful IT projects require project, IT, and change management disciplines. Regrettably, the people responsible for each of these areas, at times, work at cross-purposes due to distinct and divergent cultures among the members of each of these groups. This article maintains successful IT projects require leadership that weaves representatives of these diverse cultures into a cohesive team to truly create a multidisciplinary approach to IT project success.

Published: Sep 15, 2014 by Journal of Healthcare Information Management
Authors: Scott R. Coplan and David Masuda
Subjects: Business, Management and Accounting, Health and Social Care, Information Science, Communication Studies, Social Psychology, Work & Organizational Psychology

IT change is disruptive. This article adds Brene Brown’s vulnerability model to our thinking about IT change. Brown argues we equate vulnerability with shame. She proposes vulnerability is an act of courage required for change. Brown identifies empathy as a cure for shame associated with vulnerability. We maintain fostering empathy, will reduce health IT resistance found in shame. To realize changes embodied in health IT, we must train our workforce in overcoming shame and embracing courage.

Published: Jun 15, 2014 by Journal of Healthcare Information Management
Authors: Scott R. Coplan and David Masuda
Subjects: Business, Management and Accounting, Health and Social Care, Information Science, Communication Studies, Social Psychology, Work & Organizational Psychology

We explain how change management significantly improves the likelihood of IT project success in healthcare. Nonetheless, we are still likely to encounter resistance, not due to new IT, but to the act of maintaining documentation. This has always been problematic and often the least liked part of the physician role. Highlighting this unforeseen situation, we explain, helps to apply specific change management tools that reduce resistance to this historically unpleasant task.

Published: Sep 15, 2013 by Journal of Healthcare Information Management
Authors: Scott R. Coplan and David Masuda
Subjects: Business, Management and Accounting, Health and Social Care, Information Science, Communication Studies, Social Psychology, Work & Organizational Psychology

We strive for patient engagement, yet we lack a clear definition of what it means. Patient engagement often involves IT, which may not be appropriate or necessary. We argue, at its core, patient engagement is about an ongoing relationship of trust, mutual respect, and shared decision-making. We offer specific methods, including timely, direct and distinctly informative communications, leading to deeper knowledge and understanding of the relationship between patients and providers.

Published: Mar 15, 2013 by Journal of Healthcare Information Management
Authors: Scott R. Coplan and David Masuda
Subjects: Business, Management and Accounting, Health and Social Care, Information Science, Communication Studies, Social Psychology, Work & Organizational Psychology

We prepare and implement IT, focusing primarily on data input functions and less on data examination. Our workforce, particularly in healthcare, is missing the full range of competencies for examining data. This article suggest we need individuals trained at both intermediate (e.g., data management and mining/reporting to support problem solving and critical thinking) and advanced (e.g., the ability to implement and manage IT to support strategic plans and management purposes) levels.

Published: Mar 15, 2012 by Journal of Healthcare Information Management
Authors: Scott R. Coplan
Subjects: Business, Management and Accounting, Health and Social Care, Information Science, Communication Studies, Social Psychology, Work & Organizational Psychology

Today’s focus on improving health IT to help resolve our healthcare crisis increasers pressure on project managers to achieve success. We propose an integrated framework of project, IT and change management. In a study, we interviewed nationally recognized healthcare CIOs and directors, identifying what of these three models contribute to project success or failure. We found key success contributors from each management model and offer ways on how to include them in future health IT projects.