Business, Management & Accounting: Strategic Management

By Richard Adams

Without a doubt customer success management is a hot topic right now. Businesses of all kinds realize that if they wish to keep a hold of their customers and win further business from them they must be able to help those customers to realize measurable value from using their products and services.…

Hardback – 2019-08-01 
Productivity Press

By Wayne Osborne

Prior to 1914, wars had been comparatively small affairs using relatively small amounts of military supplies and, despite warnings, British industry and government initially failed to grasp the scale of the war with demand for munitions soon outstripping supply. This book chronicles the build-up of…

Hardback – 2019-07-31 
Routledge
Routledge Studies in First World War History

By Mark Van Rijmenam

The Organisation of Tomorrow presents a new model of doing business and explains how big data analytics, blockchain and artificial intelligence force us to rethink existing business models and develop organisations that will be ready for human-machine interactions. It also asks us to consider the…

Paperback – 2019-07-10 
Routledge

By Felix C. Müller

The overarching aim of Finance, Innovation and Geography: Harnessing Knowledge Dynamics in German Biotechnology is to explore linkages between geographies of finance and relational geographies of innovation. This is achieved by questioning how investment activities affect the unfolding of…

Hardback – 2019-07-05 
Routledge
Routledge Studies in Innovation, Organizations and Technology

By Jonathan Leviss

The third edition of HIT or Miss: Lessons Learned from Health Information Technology Projects presents and dissects a wide variety of HIT failures so that the reader can understand in each case what went wrong and why and how to avoid such problems, without focusing on the involvement of specific…

Hardback – 2019-07-02 
Productivity Press
HIMSS Book Series

Edited by Stewart Clegg, Miguel Pina e Cunha

Social theorists speculate about large-scale social questions, asking of any phenomenon, how is it possible? This book addresses how various social theories contribute key insights into the nature of organizations and management. The cast of characters to be found in this book have had a…

Paperback – 2019-06-28 
Routledge

By Christopher Chapman

Strategy, risk management and project management are often considered separately by those applying their principles—but at their most effective, all are dependent upon each other for success. Enlightened Planning teaches this holistic perspective and demonstrates how a synthesis of these approaches…

Hardback – 2019-06-27 
Routledge

By Mats Heide, Charlotte Simonsson

We live in a crisis society, with traditional media responding on a minute-by-minute basis on daily, seemingly inevitable, organizational crises. Whether crises have become more prevalent or we're simply more aware of them, they are now of great concern to organizations and crisis management and…

Hardback – 2019-06-27 
Routledge

By Nardia Haigh

Climate change, and the resultant impact on resource management and societal wellbeing, is one of the greatest challenges facing businesses and their long-term performance. Uncertainty about access to resources, unanticipated weather events, rapidly changing market conditions and potential social…

Paperback – 2019-06-26 
Routledge

By Dwane Baumgardner, Russell Scaffede

For more thanr 60 years, a few organizations have followed what is known as the "Scanlon Plan" for employee engagement. Some early benefits were achieved and employee satisfaction was high in these companies, such as Donnelly Corporation and Herman Miller Office Furniture. Likewise, for more…

Hardback – 2019-06-25 
Productivity Press

Edited by Per Anker Jensen

This book presents research tested models, methods and tools that can make the work of the Facilities Manager more robust and sustainable, help long-term strategic planning and support students and practitioners in FM to improve the way they approach and deal with challenges in practice. The 34…

Hardback – 2019-06-24 
Routledge

Edited by Harriet Nembhard, Elizabeth A. Cudney, Katherine Coperich

Success is driven through collaboration. The field of Industrial and Systems Engineering has evolved as a major engineering field with interdisciplinary strength drawn from effective utilization, process improvement, optimization, design, and management of complex systems. It is a broad discipline…

Hardback – 2019-06-21 
CRC Press
Continuous Improvement Series