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Business

  • The Hero Trap

    How to Win in a Post-Purpose Market by Putting People in Charge, 1st Edition

    By Thomas Kolster

    A single tweet from an irate customer can topple a CEO, much like a new business formed by a twenty-something can disrupt business empires. Market economists have told us that we’re driven only by money and status, but the inherent human truth that cuts across age, culture and gender uncovers a…

    Paperback – 2020-05-21 
    Routledge

  • The Definitive Guide to Emergency Department Operational Improvement

    Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department, Second Edition, 2nd Edition

    By Jody Crane, MD, MBA, Chuck Noon, PhD

    This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools…

    Paperback – 2019-12-09
    Productivity Press

  • Thriving at the Edge of Chaos

    Managing Projects as Complex Adaptive Systems, 1st Edition

    By Jonathan Sapir

    For many organizations, the way in which projects are managed is a fundamental factor in how well they can prosper in today’s marketplace. Unfortunately, the current solutions available to companies for managing projects are proving to be increasingly ineffective in a complex world that is becoming…

    Paperback – 2019-11-22
    Productivity Press

  • Public Service Information Technology

    The Definitive Manager's Guide to Harnessing Technology for Cost-Effective Operations and Services, 1st Edition

    By Edward Uechi

    Public Service Information Technology explains how all areas of IT management work together. Building a computer-based information system is like constructing a house; different disciplines are employed and need to be coordinated. In addition to the technical aspects like computer networking and…

    Paperback – 2019-11-13
    Productivity Press

  • Working with Americans

    How to Build Profitable Business Relationships, 2nd Edition

    By Allyson Stewart-Allen, Lanie Denslow

    Anybody who has ever done business with Americans can testify that there are more differences than similarities between the US business culture and those in the rest of the world. Whether it’s values, etiquette, communication, influencing or negotiating, there’s a clear American style. How you go…

    Hardback – 2019-11-11
    Routledge

  • The Right Way to Flourish

    Reconnecting to the Real World, 1st Edition

    By John Ehrenfeld

    In this ground-breaking book, pre-eminent thought leader in the fields of sustainability and flourishing, John R. Ehrenfeld, critiques the concept of sustainability as it is understood today and which is coming more and more under attack as unclear and ineffective as a call for action. Building…

    Hardback – 2019-10-14
    Routledge

  • Implementing Patient Safety

    Addressing Culture, Conditions and Values to Help People Work Safely, 1st Edition

    By Suzette Woodward

    Over the last two decades across the globe we have seen a multitude of programs, projects and books to help improve the safety of patient care in healthcare. However, the full potential of these has not yet been reached. Most of the current approaches are top down, programmatic and target driven.…

    Paperback – 2019-09-11
    Productivity Press

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