E-books: Reference & Information Science

  • Outsourcing IT - The Legal Aspects: Planning, Contracting, Managing and the Law book cover

    Outsourcing IT - The Legal Aspects

    Planning, Contracting, Managing and the Law, 2nd Edition

    By Rachel Burnett

    Outsourcing has increased and developed immensely in scope, sophistication and ambition over the last twenty years - and continues to evolve. Information technology outsourcing is potentially highly complex and risk-laden, especially for the fast growing areas of business process and…

    eBook – 2016-05-13
    Routledge

  • Creating Collaborative Advantage: Innovation and Knowledge Creation in Regional Economies book cover

    Creating Collaborative Advantage

    Innovation and Knowledge Creation in Regional Economies, 1st Edition

    By Hans Christian Garmann Johnsen, Richard Ennals

    In the emerging new collaborative economic order, innovation is achieved by an integrated process of collaboration between policymakers, business and society. Often, the focus for this collaboration is at a regional level. Creating Collaborative Advantage examines the trends in innovation policy…

    eBook – 2016-05-13
    Routledge

  • Decision Sourcing: Decision Making for the Agile Social Enterprise book cover

    Decision Sourcing

    Decision Making for the Agile Social Enterprise, 1st Edition

    By Dale Roberts, Rooven Pakkiri

    We are living in the post-information age, the era of so-called 'Big Data'. It is a practical possibility for corporations to report, chart and analyse every action, transaction and click that happens inside and outside their business. In Decision Sourcing Roberts and Pakkiri examine what this…

    eBook – 2016-05-13
    Routledge

  • Convergenomics: Strategic Innovation in the Convergence Era book cover

    Convergenomics

    Strategic Innovation in the Convergence Era, 1st Edition

    By Sang M. Lee, David L. Olson

    Convergenomics is about the megatrends that are shaping how people behave and organizations work. In this insightful analysis, Sang Lee and David Olson describe how globalization, digitization, changing demographics, changing industry mix, deregulation and privatization, commoditization of…

    eBook – 2016-05-13
    Routledge

  • Customer Relationship Management: A Global Perspective book cover

    Customer Relationship Management

    A Global Perspective, 1st Edition

    By Gerhard Raab, Riad A. Ajami, G. Jason Goddard

    Customer Relationship Management is the first book to explore the benefits to the firm of a globally integrated approach to the management philosophy of Customer Relationship Management (CRM). The best hope for achieving a sustainable competitive advantage in a global marketplace is by means of…

    eBook – 2016-05-13
    Routledge

  • Linking Literacy and Libraries in Global Communities book cover

    Linking Literacy and Libraries in Global Communities

    1st Edition

    By Marlene Asselin, Ray Doiron

    Libraries in today's global world have emerged as key players in building a culture for reading in communities while enhancing the literacy development of children, youth, adults and seniors. Whether one lives in a modern city with sophisticated library services or in a remote region of the world…

    eBook – 2016-05-06
    Routledge

  • LGBT People and the UK Cultural Sector: The Response of Libraries, Museums, Archives and Heritage since 1950 book cover

    LGBT People and the UK Cultural Sector

    The Response of Libraries, Museums, Archives and Heritage since 1950, 1st Edition

    By John Vincent

    This book examines the complex and conflicting relationships between LGBT people and our cultural and heritage organisations including libraries, museums and archives. In this unique book established author John Vincent draws together current good practice, and also highlights issues which urgently…

    eBook – 2016-05-06
    Routledge

  • Managing Information Services: An Innovative Approach book cover

    Managing Information Services

    An Innovative Approach, 4th Edition

    By Jo Bryson

    This fourth edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on innovation. Operating in a digital era, libraries must innovate to survive and grow. This means librarians having radical ideas which challenge the status quo, shifting…

    eBook – 2016-05-05
    Routledge

  • New Collecting: Exhibiting and Audiences after New Media Art book cover

    New Collecting: Exhibiting and Audiences after New Media Art

    1st Edition

    Edited by Beryl Graham

    The collections of museums, galleries and online art organisations are increasingly broadening to include more new media art. Because new media is used as a means of documenting, archiving and distributing art, and because new media art might be interactive with its audiences, this highlights the…

    eBook – 2016-04-29
    Routledge

  • How to Set Up and Manage a Corporate Learning Centre book cover

    How to Set Up and Manage a Corporate Learning Centre

    2nd Edition

    By Samuel A. Malone

    Few corporate initiatives of the last ten years have been more influential in the development of a learning culture at work than the corporate learning centre. The first edition of Sam Malone's book quickly established itself as the definitive concise guide to best practice. The second edition…

    eBook – 2016-04-29
    Routledge

  • Effective Document and Data Management: Unlocking Corporate Content book cover

    Effective Document and Data Management

    Unlocking Corporate Content, 3rd Edition

    By Bob Wiggins

    Effective Document and Data Management illustrates the operational and strategic significance of how documents and data are captured, managed and utilized. Without a coherent and consistent approach the efficiency and effectiveness of the organization may be undermined by less poor management and…

    eBook – 2016-04-29
    Routledge

  • e-Negotiations: Networking and Cross-Cultural Business Transactions book cover

    e-Negotiations

    Networking and Cross-Cultural Business Transactions, 1st Edition

    By Nicholas Harkiolakis, Daphne Halkias

    Practical negotiating skills, including those needed for cross-cultural negotiations have long been taught in classrooms, along with some of the theory that underpins them. Most of this has been based on the notion that negotiation will be interpersonal and face-to-face. In recent years, though,…

    eBook – 2016-04-29
    Routledge

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