Chapter 2. Practical Guidance on Reaching Remote Patients Through Telemental Health

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This chapter from Technology and Mental Health edited by Greg M. Reger provides clinicians with practical guidance on telemental health, with a focus on synchronous audio and visual services.

Topics include administrative factors such as:

  • Conducting a needs assessment
  • Developing policies and procedures
  • Marketing services
  • Training

Along with clinical factors such as:

  • Establishing rapport and therapeutic alliance
  • HIPAA compliance
  • Verification of location
  • Setting boundary standards with patients
  • Managing safety within the context of the environment


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