Communication is finding common ground; it's the first step in any business interaction.  As essential as it is, it's also a skill that is rarely formally taught.  Break that pattern and learn how to leverage your communication prowess in the boardroom and at the dinner table with the resources here. 

5 Steps to Build Trust

Conversational Intelligence is our hardwired ability for understanding how to create cultures of trust. While it may take many steps over several months to restore lost trust, we can start now by taking the five steps outlined in my TRUST Model.

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Navigating Gender Biases at Work

As a woman, how well do you navigate the gender biases embedded in everyday office communication?  Authors Andrea S. Kramer and Alton B. Harris have created two short quizzes inspired by their book  Breaking Through Bias to help you eradicate your gender biases at work. 

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Leverage Peer Advantage

Being successful in the current world means taking your communication skills to the next level through the high-context culture of peer advantage. 

Tap into peer advantage the right way with authors Leon Shapiro and Leo Bottary's  The Power of Peers.  

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Communication Books

  • Business Bullshit

    1st Edition

    By André Spicer

    Our organizations are flooded with empty talk. We are constantly "going forward" to lands of "deliverables", stopping off on the "journey" to "drill down" into "best practice". Being an expert at using management speak has become more important in corporate life than delivering long lasting results…

    Paperback – 2017-09-20

  • Breaking Through Bias

    Communication Techniques for Women to Succeed at Work, 1st Edition

    By Andrea S. Kramer, Alton B. Harris

    More than fifty years after the beginning of the Women's Movement and forty years after passage of Title IX, women are still not "making it" in traditionally male careers. Women start their careers on parity with men but generally end them far earlier, having achieved less status, lower…

    Hardback – 2016-05-17

  • Conversational Intelligence

    How Great Leaders Build Trust and Get Extraordinary Results, 1st Edition

    By Judith E. Glaser

    The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational…

    Paperback – 2016-04-28

  • Power of Peers

    How the Company You Keep Drives Leadership, Growth, and Success, 1st Edition

    By Leon Shapiro, Leo Bottary

    Birds of a feather flock together. We're all in the same boat. Great minds think alike. While just figures of speech to some, they reflect a simple truth--it's the company we keep that often determines the level of personal growth and professional success we achieve in life.  Business leaders…

    Hardback – 2016-04-14

  • Relevance

    The Power to Change Minds and Behavior and Stay Ahead of the Competition, 1st Edition

    By Andrea Coville, Paul B. Brown

    Today, when companies and customers are faced with an infinite number of messages, the word "relevance" has taken on a new meaning and dimension. We know that relevance matters, but what does that mean exactly? Andy Coville guides leaders and executives toward the realization that if they can focus…

    Hardback – 2014-04-03

  • Chocolate Conversation

    Lead Bittersweet Change, Transform Your Business, 1st Edition

    By Rose Fass

    The single factor that determines success or failure in big business today is conversation. Great leaders use public and private conversation to send a clear message, cultivate a common worldview, set high standards and reachable goals, and uncover concerns that can undermine an organization. So…

    Hardback – 2013-05-09

Improve Through Communication

Conversational Intelligence by Judith E. Glaser

It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Author Judith E. Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgement. 

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