This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.
There is a growing polarization in the international economy for companies to become either transnational corporations or small businesses. This dualism means the experience of the small business is quite different to that of a large corporation. The life of a small business is often shorter, riskier and more entwined with the personality of the entrepreneur. In this prestigious series, case-studies and the latest research are used to reveal the regional, national and international role of the small business.