Performance Management in Healthcare

Improving Patient Outcomes, An Integrated Approach

Edited by Jan Walburg, Helen Bevan, John Wilderspin, Karin Lemmens

© 2004 – Routledge

248 pages

Purchasing Options:
Paperback: 9780415323987
pub: 2005-12-21
US Dollars$68.95
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Hardback: 9780415323970
pub: 2005-12-21
US Dollars$185.00
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e–Inspection Copy

About the Book

This important new text demonstrates a step-by-step approach to understanding and improving performance management in healthcare organizations. It discusses the relevance of performance management to disease management and the professional development of the discipline, debates topical issues inherent in healthcare performance management, and includes case histories to assist in improving healthcare processes by making optimal use of tools and theories. It also investigates the application of the principles of the learning organization, performance management, and the theory and practice of quality management.

Factors considered include:

  • cost management and its implications
  • transparency in healthcare results for all stakeholders
  • information technology and its potential
  • evaluation of feedback for further performance improvement.

Combining case histories and examples with crucial theoretical framework, this book is invaluable reading for students of healthcare management, and all healthcare managers who strive to attain better care results.

Table of Contents

Part 1: Background and Principles of Performance Management 1. General Introduction 2. The Learning Organisation in the Healthcare Sector 3. Principles of Performance Management Part 2: Development of Performance Management in Healthcare 4. Setting the Stage 5. The Core of the System: Multidisciplinary Teams 6. Process Description and Guarantees 7. Performance Indicators 8. Patient Variables 9. Criteria and Benchmarks 10. Feedback and Presentation 11. Analysis and Improvement Part 3: Performance Management and Society 12. Disease Management 13. Performance Management and the Development of the Discipline 14. Performance Management and Stakeholders Part 4: Case Histories

About the Series

Routledge Health Management

Routledge Health Management is a comprehensive and well-balanced series of textbooks on core management topics, specifically oriented towards the health care field. In almost all Western countries health care is in a state of radical reorientation. This series aims to answer the important contemporary questions such as:

  • How can we meet the needs of increasingly empowered ‘consumers'?
  • How do we incorporate ‘evidence based’ modes of working, re-motivate health care professionals and contain costs, all at the same time?

Written by experts in the field each book focuses on a different aspect of healthcare management, including information systems, patient flow systems, human resource management, change management and healthcare evaluation.

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS030000
BUSINESS & ECONOMICS / Human Resources & Personnel Management
BUS041000
BUSINESS & ECONOMICS / Management