Innovation in the U.S. Service Sector

By Michael P. Gallaher, Albert N. Link, Jeffrey E. Petrusa

© 2007 – Routledge

144 pages | 14 B/W Illus.

Purchasing Options:
Hardback: 9780415390682
pub: 2006-08-24
US Dollars$170.00

About the Book

Using a cutting-edge structure, where a current description of the service sector and up-to-date case studies are compared and contrasted with innovative activity in manufacturing, this book contributes towards a better theoretical understanding of innovation in the U.S. service sector.

The U.S. service sector is the largest sector in the U.S. economy and accounts for an increasingly significant share of U.S. gross domestic product, currently 68 percent. Both in the United States, as well as in other industrialized nations, the service sector is a dynamic component of economic activity and growth. As pervasive and economically important as the service sector is, innovative activity in service-sector firms remains somewhat of an enigma; it is not well understood and not well defined because it differs dramatically from the traditional model of innovation in manufacturing. Innovation in the U.S. Service Sector fills this void, placing emphasis on the United States, but with global relevance.

It is essential reading for all students of business and management, economics and political science.

Table of Contents

1. Introduction 2. Innovation in the Service Sector 3. Telecommunications Industry 4. Financial Services Industry 5. Systems Integration Services Industry 6. Research, Development Testing Service Industry 7. Dimensions of Innovation and Productivity Growth 8. Public Policies to Enhance Innovation

About the Authors

Michael P. Gallaher is Director of the RTI International’s Technology, Energy and Environment Program, and his research focuses on modeling the economic impact of new technologies.

Albert N. Link is Professor of Economics at the University of North Carolina at Greensboro, USA. His research has generally been within the areas of innovation policy, university technology transfer strategy, and the economics of R&D.

Jeffrey E. Petrusa is an Associate Economist at RTI International in the Technology, Energy and Environment Program, where he specializes in technology adoption, and industrial innovation.

About the Series

Routledge Studies in Innovation, Organizations and Technology

This innovative series explores the role of innovation and innovation management and technological advances from an organizational perspective. This series brings together theories from a wide range of individual disciplines and examines both the internal understanding and management and also an external, shareholder perspective. Routledge Studies in Innovation, Organizations and Technology (RIOT!) features cutting -edge research addressing all the major issues in business and management today, helping to define and advance the field.

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Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Economics / General
BUSINESS & ECONOMICS / Industrial Management
POLITICAL SCIENCE / Economic Conditions