Banking Services and the Consumer (RLE: Banking & Finance)

By Consumer Focus

© 2012 – Routledge

252 pages

Purchasing Options:
Paperback: 9780415751643
pub: 2014-03-10
US Dollars$54.95
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Hardback: 9780415526661
pub: 2012-05-25
US Dollars$125.00
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About the Book

This report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work – all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves.

Table of Contents

Introduction. Note on terminology. 1. Conclusions and Recommendations 2. Banking Services and the Consumer 3. Cash, Cheques, Credits, Debits and Charges 4. Access to Banking Services 5. New Technology 6. Banking Services and the Law 7. The Resolution of Disputes Between Bank and Customer 8. Saving and Borrowing 9. Competition and Regulation 10. Northern Ireland and Scotland 11. Executor and Trustee Services. Appendix.

About the Series

Routledge Library Editions: Banking & Finance

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Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS004000
BUSINESS & ECONOMICS / Banks & Banking
BUS027000
BUSINESS & ECONOMICS / Finance
REF000000
REFERENCE / General