Organizations are complex entities that must adapt the practices of their employees and management to meet the demands of a dynamic environment. Organizations are behavioral systems that coordinate interactions among its members and environment. Changing practices in one area of an organization can generate a reaction throughout the entire system, thus affecting the behaviors of those working within other areas, the experience of customers, and important organizational results. Behavioral Systems Analysis (BSA) focuses on these complex contingencies from the macro system all the way down to individual behavior.
This book contains articles by internationally recognized experts in Behavioral Systems Analysis who discuss the role of organizational practices in their study of performance improvement and cultural change from both practical and conceptual perspectives. Business and non-profit managers will find tools and case studies to help understand and diagnose their organization’s dynamics. Scholars will appreciate articles’ theory and real-world descriptions when considering their own research direction. Finally, all students of management theory, behavior analysis, and human resources will find this collection a thought-provoking tool for their understanding of behavioral systems and their application in organizations.
This book was published as a special issue in the Journal of Organizational Behavior Management.
1. Preface Timothy Ludwig and Ramona Houmanfar PART 1 Understanding Complex System Contingencies in Organizations 2. An Integrated Approach for Conducting a Behavioral Systems Analysis Lori H. Diener, Heather M. McGee, and Caio F. Miguel 3. Iterative Processes and Reciprocal Controlling Relationships in a Systemic Intervention Jon E. Krapfl, John Cooke, Timothy Sullivan, and William Cogar 4. Behavioral System Feedback Measurement Failure: Sweeping Quality under the Rug Maria T. Mihalic and Timothy D. Ludwig 5. Strengthening The Focus On Business Results: The Need For Systems Approaches In OBM Cloyd Hyten 6. Walden Two Revisited: Optimizing Behavioral Systems William B. Abernathy 7. Use of a Cooperative to Interlock Contingencies and Balance the Commonwealth Mark Alavosius, Jim Getting, Joseph Dagen, William Newsome, and Bill Hopkins PART 2 Understanding Complex Cultural Contingencies 8. The Role of Advocacy Organizations in Reducing Negative Externalities Anthony Biglan 9. Identifying and Extinguishing Dysfunctional and Deadly Organizational Practices Thomas C. Mawhinney 10. Role of Communication Networks in Behavioral Systems Analysis Ramona Houmanfar, Nischal Joseph Rodrigues, and Gregory S. Smith 11. A Selectionist Perspective on Systemic and Behavioral Change in Organizations Ingunn Sandaker 12. Organizational Performance and Customer Value Donald Tosti and Scott A. Herbst 13. Behavioral Systems Analysis of Behavior Analysis as a Scientific System Linda J. Hayes, Erick M. Dubuque, Mitch J. Fryling, and Joshua K. Pritchard