Business Process Management

3rd Edition

By John Jeston, Johan Nelis

© 2013 – Routledge

640 pages | 188 Color Illus.

Purchasing Options:
Paperback: 9780415641760
pub: 2014-01-15
US Dollars$57.95
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Hardback: 9780415641753
pub: 2014-01-16
Currently out of stock
US Dollars$160.00
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Look Inside Comp Exam Copy Companion Website

About the Book

Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book’s runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM’s interrelationship with organizational management, culture and leadership—BPM is about people as much as processes. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it’s to be successful: augmented and aligned with other management disciplines.

This highly anticipated third edition brings Jeston and Nelis’ practicable frameworks and solutions up-to-date with the latest developments in BPM, including the application of the frameworks to value-driven BPM.

This thoroughly revised and updated new edition includes:

• Enhanced pedagogy to help students learn and tutors use the book for their classes: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions

• New and revised case studies throughout

• New chapters on questions that have become more crucial since the second edition’s publication: How should we start—top-down or bottom-up? Should we be customercentric? How does BPM link to today’s most pertinent management and technology issues? What are the critical success factors?

• Due to popular demand, a new and expanded section on IT in BPM

• A brand new companion website including slides and assignment answers!

Table of Contents

Part I: Frequently asked questions Part II: BPM – how do you do it? Part III: Case Studies and BPM Maturity Part IV: Appendices

About the Authors

John Jeston has over 40 years' experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd.

Johan Nelis works for Oakton, an Australian consulting and technology firmas Business Improvement Practice Manager. He established and managed BPM practices in Europe and Australia. He was co-founder and Vice Chairman of the Dutch BPM Forum and Chairman of the Sydney Forum.

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS041000
BUSINESS & ECONOMICS / Management
BUS087000
BUSINESS & ECONOMICS / Production & Operations Management
BUS101000
BUSINESS & ECONOMICS / Project Management